Manager of Program Integrations (Remote)

Department & Position Overview

The Manager supports National Expansion by managing execution, people, and delivery quality across research, program integration, and launch activities, ensuring states are prepared to operate effectively at launch. This role is committed to launching states with full systems and ensuring ability to take patients and caregivers to start them on care on day one, providing a consistent best practice approach for each new launch.

In this role, the Manager will lead, coach and mentor a high performing team of licensing, program Managers and analysts to ensure successful state research and launches. The Manager fosters a collaborative environment that emphasizes ownership, accountability and continuous improvement. The Manager partners with the Director of National Expansion to coordinate handoff readiness and ensure required inputs, documentation, and timelines are met for new state launches.

In this role, the manager will act as a key liaison between cross-functional teams, including compliance, finance, accounting, product, and work force operations to streamline and improve processes and communication to drive successful launches.

Every Day You Will

• Manage team capacity, resources, and workload distribution to support multiple concurrent launches while maintaining high performance and morale.
• Ensure all program launches meet state and federal regulations, with a focus on maintaining the highest quality standards in service delivery.
• Support market research and regulatory analysis by ensuring high-quality inputs, documentation, and summaries are prepared for leadership review.
• Oversee and ensure execution of research, licensing, and operational readiness activities required for new state launches.
• Support translation of company and product strategies into clear execution guidance for Program Managers and Analysts. Continuously improve operational efficiency by collecting and analyzing data to gain quantitative and qualitative insights, including State KPIs post launch and National Expansion KPIs.
• Proactively engage stakeholders across different teams to identify and implement operational improvements, enhancements, and system customizations that meet business requirements.
• Implement appropriate change management practices in partnership with stakeholders and delivery work teams to accurately and timely reflect launch changes within the designed framework.