Manager, Administrative Operations & Support Services

Accountabilities:

• • Recruit, onboard, coach, develop, and manage a centralized team of administrative operations professionals supporting enterprise-wide needs.
  • Establish operating standards, service-level agreements, quality benchmarks, and performance measures across administrative support functions.
  • Monitor service levels, workload, timeliness, quality, and team capacity while serving as an escalation point for cross-functional resourcing and prioritization.
  • Personally execute complex or high-priority work when volume, urgency, or quality requirements call for hands-on support.
  • Develop Center of Excellence structures, including team rosters, RACI matrices, workstream coverage, processes, and operating practices.
  • Partner with consulting teams and enterprise leaders to align administrative support capacity with engagement requirements and reduce administrative burdens.
  • Collaborate with HR and operations leadership on staffing, policies, organizational design, and team development.
  • Represent administrative operations in enterprise initiatives, committees, and cross-functional projects.
  • Oversee the Contracting COE, ensuring Statements of Work are tracked through negotiation, signature, completion, and accurate client and engagement setup.
  • Partner with Legal, Finance, and business stakeholders to support contract compliance and develop standardized templates, approval workflows, repositories, and scalable contracting processes.
  • Oversee document production, including the preparation, formatting, editing, and quality review of proposals, reports, presentations, contracts, and correspondence.
  • Maintain document management standards covering branding, formatting, version control, naming conventions, and template libraries.
  • Manage centralized research services providing business intelligence, competitive information, and industry analysis to consultants and shared services leaders.
  • Oversee executive and senior-leader calendar management, scheduling protocols, priority-setting frameworks, expense processing, billing coordination, and related administrative activities.
  • Identify and implement process, technology, and staffing improvements that increase efficiency, consistency, scalability, and service quality.
  • Promote a culture of accountability, responsiveness, continuous improvement, inclusion, and proactive service while maintaining discretion with confidential information.

  Requirements:

  • Bachelor's degree in Business Administration or a related field; equivalent professional experience may be considered.
  • 7+ years of progressive experience in administrative services, operations, contracting, client services, or a combination of related disciplines.
  • 5+ years of direct people-management experience, ideally within a professional services or Center of Excellence environment.
  • Demonstrated ability to operate as a player/coach, balancing hands-on execution with delegation, team development, and process improvement.
  • Proficiency with Microsoft 365 and experience using client contracting platforms, ERP systems, spend management tools, or comparable enterprise technologies.
  • Ability to adopt and apply data-driven productivity and AI-enabled tools to improve drafting, editing, research, analysis, and operational workflows.
  • Strong project management skills, with the ability to manage competing priorities across multiple service lines and deliver against deadlines.
  • Exceptional written and verbal communication skills, including experience preparing and reviewing contracts and executive-level materials.
  • Strong analytical and process-improvement capabilities, with a focus on service optimization, scalability, and operational efficiency.
  • Skilled in stakeholder management, strategic questioning, consultative problem-solving, and cross-functional collaboration.
  • Ability to adapt to change and foster an inclusive, collaborative environment within a growing and distributed team.
  • Strong service orientation, sound judgment, and discretion when handling sensitive and confidential information.
  • Experience managing dynamic, distributed teams is preferred.
  • Experience in consulting or healthcare-related environments is an asset.
  • Ability to work remotely or in a hybrid environment with less than 10% travel required for on-site assets and team meetings.

  Benefits:

  • $100,700–$167,800 annual base salary.
  • Competitive total compensation package.
  • Medical and dental coverage at no premium cost for employees.
  • 401(k) and profit-sharing retirement plans.
  • Flexible spending accounts.
  • Paid time off and company-paid holidays.
  • Gender-neutral parental leave.
  • Bereavement and pet leave.
  • Continuing education and professional accreditation sponsorship.
  • Life and AD&D insurance.
  • Short- and long-term disability coverage.
  • Employee Assistance Program.
  • Mental health support program.
  • Additional employee perks.
  • Remote/hybrid work flexibility within eligible U.S. states.