Learning & Content Administrator

Department & Position Overview

The Learning & Content Administrator is responsible for developing and maintaining a centralized knowledge base, managing the company’s Learning Management System (LMS), and creating learning assets to support employee and caregiver training. This role ensures that our workforce has access to the right information at the right time while championing user-friendly and engaging content across multiple platforms. This position requires a blend of content development, knowledge management, LMS administration, and instructional design skills to drive efficient learning and information-sharing across FreedomCare.

Every Day You Will:

• Develop, organize, and maintain internal knowledge bases, SharePoint sites, and documentation hubs to ensure accessibility and usability.
• Write, edit, and optimize process documentation, job aids, call scripts, and internal communications to support employees and caregivers.
• Oversee SharePoint site structure, ensuring content is well-organized, searchable, and up-to-date.
• Collaborate with subject matter experts (SMEs) to document evolving processes and best practices.
• Establish governance for content maintenance, version control, and user feedback integration to improve knowledge accessibility.