Lead UX Designer

Accountabilities:

• • Define UX strategies, frameworks, and operating approaches for complex, multi-team initiatives, ensuring design activities align with product roadmaps, business objectives, timelines, and measurable success criteria.
  • Lead planning sessions and cross-functional alignment activities that establish scope, priorities, responsibilities, and desired outcomes across product, design, engineering, and other disciplines.
  • Shape research agendas and integrate insights from multiple data sources to guide strategic design direction, prioritize important unknowns, and identify high-value opportunities.
  • Create scalable information architecture frameworks across multiple workflows and systems, aligning navigation, content structures, terminology, and naming conventions while validating solutions through research and iterative testing.
  • Design system-level interaction models and reusable experience frameworks that create consistency across products, while promoting accessibility, scalability, maintainability, and strong usability practices.
  • Establish visual direction for complex experiences and contribute to the evolution of design standards and systems, collaborating with engineering and marketing to maintain a coherent product experience.
  • Oversee design delivery and implementation planning across product teams, establishing standards for design quality, QA, usability validation, fidelity, and effective collaboration with engineering.
  • Facilitate high-impact design workshops and cross-disciplinary planning sessions, helping teams navigate competing priorities, resolve ambiguity, and reach informed decisions.
  • Develop compelling design narratives that communicate strategy and vision clearly to different audiences, influence senior stakeholders, and inspire action across teams.
  • Mentor and coach designers through complex problem spaces, provide design critique and guidance, and help strengthen UX capabilities across the organization.
  • Drive measurable improvements in UX execution, user understanding, design consistency, and business impact through systems thinking, research leadership, and strategic design direction.

  Requirements:

  • Bring 7+ years of experience in UX or product design, including at least 2 years in a leadership, strategic, or similarly senior design role.
  • Demonstrate strong experience designing B2B products and complex, multi-step, high-volume workflows, with a portfolio showing leadership across sophisticated and successfully shipped digital products.
  • Hold a bachelor's or advanced degree in Design, HCI, or a related discipline, or demonstrate equivalent senior-level professional experience.
  • Have a proven track record of leading large-scale design initiatives that deliver measurable value for both users and the business.
  • Bring deep expertise in user research, information architecture, interaction design, design systems, systems thinking, and product strategy alignment.
  • Demonstrate expert-level proficiency with design and collaboration tools such as Figma and Miro, along with the ability to establish effective design workflows across teams.
  • Be highly comfortable navigating ambiguity, shifting priorities, complex stakeholder environments, and large-scale product initiatives while maintaining strategic focus.
  • Possess exceptional facilitation, communication, storytelling, and stakeholder influence skills, with the ability to guide senior decision-makers toward clear outcomes.
  • Have a strong understanding of research methodologies and the ability to translate research findings into strategic design decisions and measurable outcomes.
  • Demonstrate the ability to coach designers, provide meaningful feedback, and develop team capability through mentorship, critique, and hands-on guidance.
  • Bring experience working across multiple product domains, platforms, and stakeholder groups, with the ability to create consistent experiences across complex product ecosystems.
  • Understand technical constraints and modern development workflows, enabling effective collaboration with engineering teams throughout design and implementation.
  • Demonstrate visionary thinking and the ability to balance long-term design direction with practical near-term delivery.

  Benefits:

  • Salary range of $140,000–$190,000 CAD, with starting compensation determined by factors including experience, skills, responsibilities, and overall qualifications. The source posting specifies this compensation range for Canada.
  • Remote work opportunity across the United States and Canada.
  • Medical, dental, and vision coverage.
  • Holiday and vacation time.
  • Health and wellness days.
  • A bonus day off for your birthday.
  • A people-focused environment emphasizing trust, inclusion, collaboration, and professional growth.
  • Opportunities to work on complex digital products, influence strategic UX direction, and collaborate with multidisciplinary teams.
  • Support for candidates from diverse professional and educational backgrounds, including those without traditional degrees or technology backgrounds.