Lead Data Center Technician

Accountabilities

• • Lead daily field activities for technicians, helpers, and subcontractors, assigning work, monitoring progress, and keeping the crew aligned with project requirements.

  • Perform hands-on rack-and-stack activities, including equipment staging, cabinet preparation, server and switch installation, cable management, and cabinet closeout.

  • Install, route, dress, label, connect, test, and troubleshoot copper and fiber-optic cabling according to drawings, port maps, cable schedules, and work instructions.

  • Inspect completed work for label accuracy, port assignments, bend radius, cable dressing, cleanliness, slack, test results, photographs, and overall workmanship, correcting issues promptly.

  • Capture and maintain accurate project documentation, including serial numbers, asset tags, MAC addresses, photographs, completion records, redlines, test results, and issue logs.

  • Provide clear daily status updates covering completed work, blockers, rework, open items, risks, and next steps, while escalating scope conflicts and unexpected field conditions early.

  • Maintain safe and professional conduct in secure customer environments, including PPE usage, housekeeping, access requirements, confidentiality, and appropriate stop-work authority.

  • Complete required security awareness training, follow applicable company policies and procedures, and identify and escalate security risks for remediation.

  • Support other field, deployment, or infrastructure activities as assigned.

  Requirements

  • At least 4 years of experience in data center operations, telecommunications, structured cabling, low-voltage installation, or network infrastructure deployment.

  • Demonstrated experience leading technicians, helpers, subcontractors, or small field crews while remaining actively involved in technical work.

  • Practical knowledge of copper and fiber-optic cabling, rack installation, server and switch installation, cable management, labeling, testing, troubleshooting, and remediation.

  • Ability to interpret and apply rack elevations, cabinet IDs, U positions, port maps, cable schedules, drawings, runbooks, checklists, and field instructions.

  • Working knowledge of fiber cleaning and inspection, connector care, polarity, bend radius, VFL/OLTS/OTDR fundamentals, wiremap, and basic copper testing concepts.

  • Strong quality-control, documentation, communication, problem-solving, and customer-service skills, with the judgment to verify conditions before proceeding.

  • Ability to work independently while coordinating effectively with field teams, customers, project stakeholders, and subcontractors.

  • Valid driver's license and readiness for rental vehicles and approximately 75–90% nationwide travel, including overnight and extended assignments.

  • Flexibility to work 10–12 hour shifts, nights, weekends, maintenance windows, and other nonstandard deployment schedules when required.

  • Ability to lift and carry up to 50 pounds and work safely in active data center and construction environments.

  Benefits

  • Unlimited paid time off (PTO).

  • Incentive compensation plans for all employees.

  • Company-funded 401(k) contributions.

  • Zero-cost employer-covered health insurance.

  • Annual Bring Your Own Device (BYOD) reimbursement of up to $500.

  • Paid parental leave.

  • Transparent and collaborative culture with one-on-one coaching, performance reviews, and ongoing feedback.

  • Inclusive, respectful, and high-performing work environment.

  • Salary: $99,840–$135,200 base salary for positions in New York City, plus potential bonus and/or commission opportunities; compensation may vary in other locations.

  • Salaried, non-exempt status with eligibility for overtime pay at 1.5 times the regular rate for hours worked over 40 in a workweek, in accordance with applicable law.