Launch Specialist I

Department & Position Overview

The Launch Specialist I will report into the Manager of National Expansion on the National Expansion team. The purpose of this role is to implement standardized Intake processes and standards in a new state and carry best practices to other new states as part of the growth model.

Working with the Manager this role will document processes and have a lead role in training incoming staff.

This role will be viewed as a subject matter expert of Intake and have a wide breath of experience in driving intake and moving Patients and Caregivers to Care.

The role is part of the Launch team, which is responsible for handling operations in each new state when business opens - that is when phones go live, and Patients and Caregivers require attention. The Launch Specialist I will potentially be handling multiple states at the same time.

Every Day You Will

• Perform tasks associated with onboarding caregivers and patients without the need for oversight. Examples include but are not limited to:
  • Knowing and properly documenting exactly where each case is holding in the onboarding process
  • Timely follow-up with patients and caregivers
  • Proper documentation and use of systems such as Salesforce and TalkDesk
• Pilot and refine new processes for Engagement and Intake in the new markets, including documenting the current processes, making independent adjustments, and identifying the most effective methods to meet or exceed metrics
• Collaborate with the Launch team and other departments to ensure the launch process is smooth