IT Systems Engineer

About Airship

Airship is trusted by world’s leading brands such as Alaska Airlines, BBC and The Home Depot to drive revenue growth and customer loyalty with exceptional cross-channel customer experiences. Today, brands are challenged to deliver seamless, unified customer experiences across a fragmented array of channels and devices— apps, websites, email, SMS, wallets and more.

Airship’s no-code, AI-powered platform was designed with non-technical, growth-focused teams in mind, making it easy to create, test and orchestrate hyper-personalized experiences across all channels. With the ability to easily enrich customer data and rapidly launch growth experiments, Airship enables brands to deliver consistent, meaningful interactions that accelerate conversion and foster deeper customer relationships.

We invite you to be part of our journey in building products and delivering services that touch millions of customers around the world every day.

About the Role

You'll be a core member of Airship's Internal Systems team, supporting and evolving the infrastructure that powers our internal operations. This role blends systems administration with engineering, giving you ownership across cloud and on-prem environments, enterprise applications, automation, and security compliance.

You'll work closely with IT Support, Security, and Engineering to keep our internal systems reliable, scalable, and aligned with business goals. The work is both hands-on and strategic: you'll contribute to the performance, security, and maturity of our internal technology ecosystem. You're also expected to leverage AI tools to streamline automation, scripting, and troubleshooting as part of your everyday workflow.

What You'll Do

• Work cross-functionally with IT Support, Security, and Engineering to integrate and optimize internal systems
• Mentor and guide the IT team on complex infrastructure and systems issues
• Design and configure scalable, secure infrastructure across on-premises and cloud-based environments
• Administer and maintain enterprise systems, servers, and user environments, applying regular updates, patches, and maintenance to ensure reliability and uptime
• Monitor system health and performance, troubleshooting and resolving technical issues as they arise
• Manage identity and access control systems, including SSO and MFA configurations, and ensure systems and endpoints comply with security policies
• Develop and maintain scripts and tools to automate workflows, monitoring, and routine operations, connecting enterprise SaaS applications with each other and internal tools via APIs
• Support infrastructure automation to improve repeatability, efficiency, and scale, including CI/CD practices for internal tools where applicable
• Implement and test backup and disaster recovery strategies for critical systems, ensuring recovery plans are documented and regularly validated
• Document system configurations, SOPs, upgrade paths, and troubleshooting procedures, and identify opportunities for process optimization
• Take part in the team’s on-call schedule, providing incident response support for our IT and Security departments as required

What We're Looking For

• 2+ years of experience in a Systems Engineering role, or 3-4 years in IT Support with progression in