IT Project and Delivery Manager

Accountabilities

• • Lead business-facing and technology projects from initiation through delivery, transition, and closure, maintaining momentum and clear ownership throughout the lifecycle.

  • Develop and maintain project plans, schedules, milestones, resource plans, budgets, risks, dependencies, and status reporting.

  • Coordinate cross-functional teams spanning business, engineering, infrastructure, security, quality assurance, operations, and external partners.

  • Apply Waterfall, Agile, or Hybrid delivery approaches according to project complexity, risk, and business requirements.

  • Facilitate Agile ceremonies such as sprint planning, daily standups, reviews, retrospectives, and backlog refinement when applicable.

  • Partner with Product Owners, Business Analysts, Sponsors, and Technical Leads to structure delivery into phases, releases, epics, and actionable tasks.

  • Manage project financials, including budgets, forecasts, resource hours, fixed-bid costs, accruals, and variances.

  • Identify and manage risks, issues, assumptions, constraints, and cross-team dependencies, escalating critical blockers and decisions proactively.

  • Coordinate production changes and releases through ServiceNow and support day-of-release activities with technical teams.

  • Ensure testing, approvals, documentation, communications, support plans, operational handovers, cutover, go-live, and hypercare activities are completed.

  • Maintain alignment with Software Development Lifecycle, security, compliance, and change-management standards.

  • Lead complex business and technical discussions with global stakeholders and communicate project status, risks, decisions, financial impacts, and required actions to senior leadership.

  • Facilitate informed decision-making by presenting facts, options, trade-offs, and recommendations while promoting accountability and continuous improvement.

  Requirements

  • 5+ years of experience as an IT Project Manager, Delivery Manager, Program Manager, Scrum Master, or in a comparable technology delivery role.

  • Proven experience delivering business-facing technical projects in international enterprise environments.

  • Strong experience with Waterfall, Agile methodologies such as Scrum and Kanban, and Hybrid delivery models.

  • Practical experience in project planning, financial and resource management, risk management, production change, and release management.

  • Strong understanding of the Software Development Lifecycle and technology delivery processes.

  • Demonstrated leadership, facilitation, stakeholder management, negotiation, communication, and problem-solving skills.

  • Ability to independently lead complex discussions, formulate recommendations, drive decisions, and follow through on actions.

  • Experience with tools such as Jira, Microsoft Project/Project Server, Confluence, ServiceNow, or equivalent platforms.

  • Fluent written and spoken English, with the ability to communicate effectively in real time with international stakeholders.

  • Experience working with global, multicultural, and distributed teams.

  • Bachelor's degree in Information Technology, Engineering, Business Administration, Project Management, or a related field is preferred; relevant professional experience may be considered as an alternative.

  • Experience in insurance, financial services, or other regulated industries is a plus.

  • Experience with business transformation, managed services, service transition, multi-squad delivery, vendors, or globally distributed partners is desirable.

  • Certifications such as PMP, PRINCE2, Scrum Master, SAFe, PMI-ACP, or equivalent are advantageous.

  • Familiarity with portfolio governance, compliance, security, audit, and enterprise technology controls is a plus.

  • Comfortable working independently in a fully remote environment, with flexibility for occasional global meetings, critical milestones, production releases, or project transitions.

  Benefits

  • 100% remote work from Brazil.

  • PJ contracting model.

  • Opportunity to work on international technology and business initiatives.

  • Collaboration with global, multicultural, and distributed teams.

  • Exposure to diverse delivery methodologies, enterprise technology environments, and cross-functional stakeholders.

  • Flexible schedule to accommodate international collaboration and critical project activities.