Integration Solutions Associate
About the role
What you’ll be doing
Partner cross-functionally during the pre- and post-sales process to understand technical requirements and translate to scalable integration solutions and support to internal teams (Sales, Product, Engineering, and Customer Success) as well as with the external customers
Drive the onboarding process by bringing solutions discovery, technical enablement, product deployment assessment, and platform integration expertise
Assess customers requirements to propose solutions with our platform/product, communicate the integration process in an easy-to-understand manner directly with our new partners, and oversee the live launch and hand-off to Account Management or Customer Success
Be a technical voice of the customer; work closely with the product and engineering teams on product loop feedback to help internal teams strategize, iterate, and prioritize new features and updates
Triage and resolve bugs and other technical issues throughout the customer journey
Continuously create mapping of manual or automated requirements, tests, dependencies, integration playbooks, and technical documents
We’ll be excited if you have
Bachelor's degree, preferably in Computer Science or other technical field
3+ years of solution engineering experience or technical consultant manager especially in a customer-facing role for SaaS high-growth companies
Advanced verbal and written communication skills in English, Mandarin, and Cantonese are required
Excellent communication and presentation skills with various technical and non-technical audiences; must have strong empathy and emotional intelligence with diverse customers
Advanced technical discovery, documentation, and troubleshooting skills. Detail-minded and data driven.
Proven ability with managing and leading multiple technical and high-value enterprise-level integration projects working with various stakeholders on a deadline-driven schedule
Start-up, team-oriented mentality
Technical qualifications
Experience developing rich applications with JavaScript (ES6), HTML5, and CSS3 is required.
Mobile experience (Android, IOS) and cross platform (Flutter, React) is a plus
Knowledge of Wordpress, Shopify is a plus