Implementation Project Manager

As an Implementation Project Manager at FourKites, you will lead enterprise-scale deployments of supply chain visibility solutions for Global 1000 companies. This role focuses on comprehensive program management, budget oversight, resource coordination, and delivery governance while ensuring successful adoption of our platform across complex logistics environments.

Impact & Scope

Each program you manage directly transforms supply chain operations for major enterprises, delivering measurable ROI through improved visibility, reduced operational costs, and enhanced logistics efficiency across global networks.

What you’ll be doing

Program & Project Management

• Oversee end-to-end delivery of enterprise supply chain visibility implementations from contract signature through hypercare transition, serving as the single point of accountability for project success.
• Develop and maintain comprehensive program plans including detailed project schedules, resource allocation plans, budget forecasts, risk registers, and milestone tracking across multiple concurrent implementations.
• Manage project budgets ranging from $150K to $1M+, tracking burn rates, forecasting resource needs, managing scope changes, and ensuring delivery within approved financial parameters.
• Lead formal governance including executive steering committees, weekly status reviews, monthly business reviews, and quarterly program assessments with C-suite stakeholders.
• Coordinate cross-functional delivery teams including Customer Implementation Engineers, Solution Architects, Carrier Operations Specialists, and third-party integration partners across multiple time zones.
• Establish and monitor project KPIs including schedule adherence, budget variance, scope change velocity, customer satisfaction scores, and post-implementation value realization metrics.
• Identify, assess, and mitigate project risks including technical integration challenges, resource constraints, stakeholder alignment issues, and external dependencies.
• Manage change control processes including scope assessment, impact analysis, stakeholder approval, and contract amendment coordination.
• Drive adoption of FourKites' standard implementation methodology while adapting approaches to customer-specific needs and organizational constraints.

Stakeholder Management & Communication

• Serve as primary point of contact for customer executive sponsors, IT leadership, procurement teams, and operations managers, facilitating all major project ceremonies including kickoffs, design workshops, UAT sessions, go-live planning, and post-implementation reviews.
• Develop and deliver executive-level status reporting, including dashboard metrics, milestone achievement, risk summaries, and value realization tracking, while managing escalations and conflict resolution across customer organizations and internal teams.
• Build strong relationships ensuring alignment on objectives, timelines, and success criteria, while coordinating seamless handoffs with Sales during contracting and Customer Success teams for post-implementation transitions.