Implementation Manager

About the Role

As an Implementation Manager, you’ll be the engine behind successful customer launches at Hummingbird. This role will be responsible for implementations end-to-end — translating real customer business and technical requirements into a thoughtfully configured Hummingbird platform that meets our clients’ use cases.

This is a role for someone who loves both structure and problem-solving: you’ll manage timelines and stakeholders while getting hands-on with platform configuration, integrations, and workflows. If you're drawn to turning complexity into clarity and seeing customers succeed, this role was built for you.

What you’re looking to do:

• Welcome new Hummingbird customers with open arms. As one of the key points-of-contact just after a new customer signs on, you understand the impact that your role has!
• Dive deep into technical intricacies. Our product is highly configurable. You enjoy solving complex problems, and communicating that in a way that simplifies and brings clarity
• Own all aspects of implementation. With the support of the CS team, you’ll be responsible for driving client satisfaction, project scope, change requests, project status tracking, coordination of internal tasks, and reporting of project KPIs
• Configure the Hummingbird platform to meet customer business and technical requirements, within product capabilities
• Manage multiple implementations in parallel, prioritizing effectively and proactively flagging risks, tradeoffs, or scope changes
• Contribute to improving implementation processes, documentation, and delivery standards to make future launches faster and smoother
• Operate as an embedded partner to internal teams, collaborating efficiently with Sales, Product, Engineering, and Customer Success to unblock progress and move fast

What we’re looking for:

• You thrive in owning ambiguous implementation work and turning loose requirements into clear plans, decisions, and outcomes
• Experience configuring B2B enterprise SaaS platforms or technical products based on real customer business and technical needs (not just running project plans)
• A strong cross-functional collaborator who enjoys working across the Customer Success org - with Technical Solutions Engineers, Implementation Managers, and our Head of Delivery to get things shipped
• You're organized, proactive, and reliable — you manage your own priorities well and surface risks or blockers early