Hotel Reservations Support Specialist – Remote

Key Responsibilities

• Research hotels, resorts, and accommodation options based on client preferences and needs
• Assist clients with availability, reservation options, and booking details
• Coordinate accommodations and related vacation components when requested
• Review reservation information for accuracy prior to confirmation
• Communicate professionally with clients throughout the planning and booking process
• Assist with reservation updates, changes, and general questions
• Maintain organized client and booking records
• Utilize approved reservation platforms and industry resources
• Stay informed about properties, destinations, promotions, and booking procedures
• Provide attentive follow-up and personalized client service

Qualifications

• • Strong communication and customer service skills
  • Excellent organization and attention to detail
  • Comfortable researching and comparing information online
  • Ability to work independently and manage time effectively
  • Basic computer and internet proficiency
  • Willingness to complete training and learn reservation systems
  • Previous experience in hospitality, customer service, reservations, or related fields is helpful but not required
  • Must be 18 years of age or older
  • Reliable computer and internet access

What Is Provided

• Fully remote work environment
• Flexible scheduling
• Training and ongoing educational resources
• Access to reservation and planning tools
• Industry and supplier resources
• Supportive professional environment
• Opportunities to expand knowledge across hotels, resorts, vacation packages, and destination experiences