Health Coach (6 Months, Fixed Term)

About the Role

Patient Coaching & Behaviour Change

• Own and manage a caseload of patients and deliver personalized 1:1 (and occasionally live group) coaching that drives sustainable behavioural change aligned with clinical plans, and results in patient satisfaction and retention that meets expected KPIs
• Proactively identify opportunities to engage patients and drive behavioural change based on their clinical needs, milestone moments and coaching judgment
• Support in designing and adapting coaching interventions for patients, ensuring high engagement and giving feedback on any concerns or opportunities for improvement
• Test new interventions that drive retention and satisfaction outcomes, and share learnings with the team

Patient Experience & Service Quality

• Respond to patient queries and direct concerns to appropriate internal teams within agreed SLAs and metrics
• Action patient feedback to deliver a higher quality service to drive higher patient satisfaction
• Maintain accurate, timely documentation to support continuity of care and quality assurance
• Buddy with new starters as required to mentor on how to coach safely and to a high quality
• Monitor your own performance data and patient outcomes, and use insights to proactively adjust coaching approaches and identify patients at risk of disengaging

Clinical Safety & Governance

• Participate in conducting auditing and feedback from peers
• Monitor patient safety risks and escalate clinical concerns promptly in collaboration with the clinical team as per escalation protocols

Commercial & Cross-Functional Contribution

• Identify opportunities to introduce relevant services and products offered by Juniper that align with patient goals and treatment progression, ensuring recommendations are clinically appropriate and patient-centred
• Collaborate and participate cross-functionally to offer coaching and dietitian support in the broader care journey (for example, participating in pro