Head of Collections and Recovery Operations
About the role
What is this role about?
As the Head of Collections and Recovery Operations, you will own and continuously optimise Bondora’s multi-market collections and recovery function, ensuring it scales efficiently with portfolio growth while remaining consistent, data-informed, and aligned with risk and financial outcomes.
You will lead the transformation of Collections & Recovery from a locally optimised, execution-heavy setup into a centrally governed, strategy-driven operating model within a hub-and-spoke structure. This role combines strategic ownership with operational execution, ensuring that treatment strategies, processes, and performance management are standardised and effective across all markets.
You will work at the intersection of Operations, Credit Risk, Loan Servicing, Finance, and Product, acting as a key driver of portfolio performance and recovery outcomes.
Your main responsibilities will be:
- Design and standardise operational workflows for early, mid, and late-stage collections and recovery.
- Lead and develop Collections & Recovery Managers in a matrix structure, ensuring alignment between central strategy and local execution.
- Define and oversee external recovery strategies, including legal processes and third-party debt collection agencies.
- Own performance frameworks, including recovery rates, cure rates, roll rates, cost-to-collect, and time-to-collect.
- Drive continuous optimisation of collections efficiency, reducing manual work and improving scalability through processes and tooling.
- Ensure consistent reporting, performance transparency, and governance across all markets.
What would ensure success in this role?
- Strong experience in collections and recovery within consumer lending, fintech, or financial services.
- Proven track record of managing multi-market operations and scaling operational functions.