Hardware Technician

Senior Hardware Tech

About the role and what you'll be doing:

As a Senior Hardware Tech at Ensono, you will serve as a technical leader and escalation point for complex hardware operations within mission-critical data center environments. Building on advanced expertise in raised-floor data center operations, you will lead server implementation and decommissioning projects, troubleshoot complex hardware failures, and mentor junior technicians in best practices. You'll take ownership of intricate rack and stack operations, manage multi-site data center infrastructure remotely, and ensure seamless coordination with vendor partners and remote support teams. Your deep knowledge of legacy and modern technologies—from mainframe systems to current network infrastructure—combined with your ability to analyze root causes and implement preventative measures, will directly safeguard the reliability of our clients' technology operations and enable them to Do Great Things.

Key responsibilities include:

• Lead complex hardware installation, troubleshooting, and repair activities for servers, network devices, and mainframe equipment in secure, raised-floor data center environments
• Serve as technical escalation point for hardware failures and unique situations requiring advanced troubleshooting expertise
• Design and update raised floor plans and cabinet layouts to optimize power, cooling, and connectivity for business growth
• Manage remote data center operations through customer portals and coordinate effectively with local hands-and-feet support teams
• Mentor and provide guidance to associate-level hardware technicians on proper installation techniques, troubleshooting methodologies, and industry best practices
• Perform root cause analysis on recurring hardware issues and implement preventative measures to reduce future problems
• Maintain comprehensive documentation of hardware configurations, connectivity, and problem resolution in ticketing systems
• Lead 3rd party vendor activities and ensure SLA compliance for hardware maintenance
• Verify and validate power connections, status lights, cable installations, and labeling standards across all data center equipment
• Execute seamless shift handoffs by transferring ownership of ongoing projects, requests, and incidents through detailed verbal and written documentation
• Travel to local data centers to provide on-site technical support and leadership when needed
• Apply proficient working knowledge of raised floor management, fiber and copper cabling, power and cooling specifications, and redundant infrastructure systems
• Support mainframe (AS/400, S/390), UNIX, Windows, and modern cloud infrastructure installations and operations

What You Will Need:

5+ years of dat