Field Service Technician II-2

The Field Service Technician II will be part of a fast paced, high growth traffic enforcement technology department/company. We have an immediate opening for a Field Technician to install, wire, connect, calibrate, analyze, troubleshoot and maintain automated traffic enforcement systems, field WAN networks, and surveillance equipment. This individual will also document, install, upgrade or replace hardware and software systems as needed. You will be traveling independently to cities where he/she will work with subcontractors and ATS engineering staff to install and maintain red light camera and speed enforcement systems in the field.

Success Factors:

• Complete 95% of jobs within the defaulted Service Level Agreement.
• Repairs – 5% or less same site, repeat visits within the same month.
• Installations – no repeat visits within 30 days from initial installation.
• Achieve 95% inventory accuracy at each month-end.
• Required to adhere to the company’s safety procedures, resulting in zero “controllable” work-related collisions / incidents.
• Documentation must be submitted according to policy and procedure and must be thorough, accurate and timely.

Job Responsibilities:

• Perform basic electrical work, wiring, and troubleshooting of electrical and data connectivity hook ups for various mechanical and electronic equipment.
• Install digital camera systems to street poles, sensors, DSL and wireless communications, power & control box
• Tuning/configuration of red light camera and speed enforcement systems in the field
• Support the installation of camera equipment in the field, often working alongside subcontractors
• Plan and manage maintenance routines
• Diagnose, troubleshoot and repair a variety of red light camera and speed enforcement system issues.
• Provide quality control support
• Must be able to prioritize, comply with processes and quality checklists
• Maintain accurate records of equipment inventory, assignments and report service data
• Must be able to organize, manage and safeguard truck stock parts and tools.
• Effectively communicate with customers and subcontractors in the field, fostering a good working relationship
• Maintain a good driving record and a company credit card account for expense reimbursement while in the field
• Conduct studies for new camera sites using equipment that you will temporarily install at intersections
• Provide technical training to other personnel and departments as requested
• Effectively prioritize, plan and manage time
• The individual may be required to testify in a court of law that the equipment was properly set up and tested, and that the results of the tests were accurately recorded

Required Knowledge, Skills & Abilities:

• Required to obtain OSHA 10 certification within 60 days from date of hire.

• Minimum of 2 year experience troubleshooting and repairing electronic components, 110 volt power and connectivity wiring, computer hardware and data/video cabling.
• Minimum age of 21 (for corporate insurance coverage)
• Valid Driver’s license.
• Must be familiar with wireless devices and associated connectivity
• Proven track record of successfully configuring and troubleshooting electronic/electrical devices
• Strong electronics and computer ski8lls for configurations and trouble-shooting
• Proficient with the use of Microsoft windows operating systems
• Ability to conduct effective diagnostic and problem solving while utilizing good judgment to seek help when needed
• Good verbal and written communication skills
• Ability to work independently, responsibly and safely in the field
• Ability to work effectively individually, in a team and with subcontractors
• Field work will occasionally require bending and lifting of as much as 50-75 lbs., as well as operating hand and power tools
• Regularly driving and bucket truck operation
• Independently enter and operate the bucket (at heights up to 32’ high) and able to use a ladder
• Ability to handle regular exposure to outside elements; accessing cramped spaces.
• Extensive travel (up to 75% of the time) throughout the US.

Preferred Knowledge, Skills & Abilities:

• An Associate's Degree in electronics or its equivalent
• Previous International Municipal Signal Association (IMSA) certification
• Familiarity with Manuel or Uniform Traffic Control Devices (MUTCD)