Field Applications Specialist - Immunohistochemistry

Accountabilities:

• • Partner with Sales and Service teams to support regional revenue growth, customer retention, and successful adoption of laboratory solutions through technical expertise and consultative customer engagement.
  • Lead instrument installations, product evaluations, validations, workflow optimization activities, and customer onboarding to support successful implementation and utilization.
  • Provide expert applications support and troubleshooting to help customers resolve technical challenges and maintain effective laboratory workflows.
  • Deliver customer training and education that improves user competency, laboratory performance, product utilization, and overall customer experience.
  • Work closely with Technical Service, Product Management, Global Business Units, and other internal teams to investigate and resolve complex applications issues and deliver timely customer solutions.
  • Serve as a trusted technical resource for customers, understanding their laboratory requirements and helping them optimize workflows and applications.
  • Identify customer needs and field trends, document applications issues appropriately, and communicate actionable insights to internal stakeholders.
  • Contribute to continuous improvement initiatives designed to strengthen products, workflows, customer support, and service delivery.
  • Support customer relationships across the assigned territory while balancing technical support, implementation activities, training, evaluations, and commercial priorities.
  • Maintain effective communication with internal and external stakeholders throughout installations, validations, troubleshooting activities, and ongoing customer engagements.

  Requirements:

  • Bachelor's degree with 2+ years of relevant experience, or a Master's degree in a related field with 0–2 years of relevant experience.
  • Understanding of the Histology, Immunohistochemistry, Pathology, or related laboratory marketplace.
  • Demonstrated ability to troubleshoot technical applications issues, train customers, and support laboratory workflow optimization.
  • Strong customer-facing communication skills and the ability to explain technical concepts clearly to laboratory professionals with varying levels of expertise.
  • Ability to work effectively in a fast-paced, field-based environment while independently managing multiple customer priorities and technical assignments.
  • Strong problem-solving, analytical, organizational, and interpersonal skills.
  • Ability to collaborate effectively with Sales, Service, Technical Support, Product Management, and other cross-functional teams.
  • HT/HTL certification preferred.
  • Previous experience with immunohistochemistry applications, workflows, and laboratory operations is a strong advantage.
  • Experience in Field Applications, Technical Support, Customer Training, or Laboratory Implementation is preferred.
  • Experience supporting laboratory automation, staining platforms, digital pathology solutions, or diagnostic instrumentation is an advantage.
  • Willingness and ability to travel approximately 70% within the assigned territory, covering Washington, Oregon, Idaho, Montana, and Alaska.
  • Valid driver's license with an acceptable driving record is required.

  Benefits:

  • Fully remote work arrangement, allowing you to work from your home while supporting a defined field territory.
  • Annual base salary range of $85,000–$100,000.
  • Eligibility for Sales Incentive Compensation (SIC), with total target compensation at plan of approximately $100,000–$115,000 annually.
  • Actual incentive earnings may vary based on individual sales performance and may exceed or fall below the target amount.
  • Eligibility for additional bonus/incentive compensation.
  • Comprehensive benefits package including medical, dental, and vision insurance.
  • 401(k) retirement benefits for eligible employees.
  • Paid time off.
  • Opportunity to work with advanced laboratory, pathology, immunohistochemistry, and diagnostic technologies.
  • Significant customer-facing exposure and the opportunity to develop expertise across laboratory implementation, applications, training, and workflow optimization.
  • Opportunity to collaborate with multidisciplinary commercial, technical, service, and product teams.
  • Ability to contribute to solutions supporting cancer diagnostics and improved laboratory outcomes.
  • Approximately 70% travel within the assigned territory, with the flexibility of working remotely when not traveling.