Enrollment Coordinator

Job Description

The Enrollment Coordinator plays an instrumental role in displaying compassion and communicating effectively with individuals currently experiencing opioid dependence. Enrollment Coordinators guide and support incoming patients through the enrollment process and help initiate a connection with a Bicycle Health provider to receive telemedicine-based treatment.

What you'll do:

• Serve as a first point of contact for individuals interested in reducing opioid use through MAT.
• Outreach and engage with potential patients via email, SMS, phone and live chat to schedule intake calls with those interested in MAT.
• Provide a comprehensive overview of Bicycle Health’s treatment model and process for enrolling in our services.
• Maintain clear and effective communication with callers, establish a positive rapport, and make accurate assessment of caller’s inquiry.
• Conduct phone intakes to collect relevant health information, establish individuals’ goals for treatment and determine eligibility for telemedicine-based treatment services.
• Verify insurance coverage and schedule first appointments based on provider availability.
• Register patients and document relevant clinical information within our EHR.
• Coordinate with the patient's new care team to ensure a seamless transition into treatment.
• Update Bicycle Health’s CRM to track patients’ progress throughout the enrollment pipeline and to facilitate outreach efforts.
• Provide patients with information and referrals for community resources that may support their treatment.
• Participate in program development efforts and provide input to optimize the enrollment process.

What we are looking for:

• 1-2 years administrative experience interacting with patients in a fast-paced healthcare environment such as a clinic, hospital, or community health center.
• Previous experience working in a call center.
• Experience in insurance verification.
• Experience using EHRs and CRMs is highly preferred.
• Previous experience working with individuals experiencing substance use dependency preferred.
• Strong verbal and written communication skills.
• Ability to quickly adapt to a demanding, evolving, and fast-paced environment.
• Proficient in using modern technology systems such as Google Sheets, Drive, Calendar.
• Ability to work on assigned holidays, typically will be required to work 2-3 holidays out of the 8 designated company holidays per year.
• Consistent access to a private work environment with high speed internet and professionally appropriate surroundings for frequent video conferencing and a workstation setup conducive to remote work.

Benefits:

• 3 Weeks PTO + 8.5 days of additional sick time + 10 paid holidays
• Paid parental leave
• 100% Employer Paid Medical, Dental, and Vision Insurance
• Employer Paid STD & LTD
• 401k
• $50 monthly Remote Work Stipend