Engagement Manager, Embedded - Pod 4
About the role
Accountabilities
Drive customer AI roadmaps and help ensure initiatives deliver measurable business value and agreed outcomes.
Co-own scope definition, planning, and estimation for complex engagements spanning business and technical workstreams.
Lead day-to-day engagement management, maintaining execution discipline, alignment, momentum, and delivery against customer objectives.
Establish and manage communication rhythms, operating cadences, and coordination across customer and internal teams.
Build trusted relationships with customer stakeholders and effectively navigate organizational complexity, competing priorities, and resistance to change.
Identify risks, blockers, and emerging issues and ensure they are surfaced, understood, and addressed by the appropriate teams.
Advocate for customer priorities internally and help translate business needs into actionable delivery requirements.
Track value realization and program progress, using data and stakeholder feedback to maintain focus on outcomes rather than activity alone.
Support agile delivery practices and coordinate multiple strategic workstreams in a fast-moving environment.
Stay engaged with emerging AI capabilities and help customers adopt modern, agentic automation solutions effectively.
Represent customer goals and challenges across internal business and technology teams and contribute to continuous improvement of the engagement.
Exceptional written and verbal communication skills, with the ability to adapt messaging for executives, operational stakeholders, and technical teams.
Demonstrated ability to influence outcomes, drive organizational change, and maintain momentum beyond traditional project status and scheduling responsibilities.
Proven ability to establish credibility and build strong, trusted relationships with customer stakeholders.
Experience managing complex, multi-threaded strategic programs using agile delivery methodologies.
Strong stakeholder-management skills and the ability to operate effectively in ambiguous, complex, and rapidly changing environments.
Experience with value tracking, outcome measurement, and connecting delivery activity to measurable customer or business results.
Strong organizational, prioritization, and problem-solving capabilities.
Curiosity about artificial intelligence and enthusiasm for working with rapidly evolving, AI-first products and technologies.
Comfort getting hands-on with modern, user-friendly AI applications and learning new technologies quickly.
Ability to represent customer objectives internally and champion their priorities, challenges, and blockers.
Customer-facing consulting, digital transformation, technology, or engagement management experience is highly relevant.
Willingness to spend significant time with customers in person, with approximately 50% travel expected.
Base salary: $150,000–$200,000 annually in specified states, with actual compensation varying based on location, experience, and overall profile.
Eligibility for competitive benefits and individual and team performance awards.
Remote-first, work-from-anywhere environment across eligible U.S. locations.
Approximately 50% travel to customer sites, providing substantial in-person customer engagement.
Flexible paid time off.
Sick time.
Medical, dental, and vision insurance.
Pet insurance.
Life insurance.
Flexible Spending Account (FSA).
Health Savings Account (HSA).
Short- and long-term disability coverage.
Employee Assistance Program (EAP).
401(k) retirement plan.
Paid holidays.
Inclusive and collaborative culture focused on innovation, employee satisfaction, work-life balance, and professional contribution.
Workplace accommodations available during the recruitment process in accordance with applicable laws.
Requirements
Benefits