Director, Human Resources

At PetVet Care Centers, our mission is to improve the lives of animals and people — providing exceptional and compassionate care at every stage — for all the moments that matter.

Because life is better with pets.

We deliver the Ultimate Care Experience — every pet, every client, every time. That starts with a Culture of Care that supports our team members as much as the pets and clients we serve.

With more than 420 locally led hospitals and over 11,000 team members nationwide, we offer:

• Local autonomy with national support
• Career mobility and development opportunities
• A collaborative, inclusive environment where your wellbeing comes first

You care for pets. We care for you.

Position Overview

This is not a transactional HR role.

We’re looking for an experienced HR professional who can step into complex environments, quickly assess what’s broken (or missing), and deliver real, lasting solutions. You’ll operate as a strategic partner and hands-on operator, someone who brings both insight and execution to elevate how organizations manage, develop and engage their team members.

You’ll partner directly with business leaders across multiple states—both on-site and remotely—to solve problems, strengthen operations, and drive meaningful organizational improvement.

Key Responsibilities

• Diagnose HR gaps across compliance, structure, and leadership effectiveness
  • Deliver both strategic guidance and hands-on execution
  • Lead and support critical initiatives across the organization to drive growth
• Navigate ambiguity and stabilize environments that need structure and direction
• Analyze data to drive decisions for the organization
• Flex your schedule based on client needs

Qualifications (Required)

• 7–10 years of progressive HR experience with strong business judgment
• Bachelor’s degree required
• Experience in healthcare or veterinary care strongly preferred
• Proven ability to advise leadership and manage complex employee relations issues
• Ability to move seamlessly between strategy and execution without losing momentum
• High adaptability—you can walk into any environment and add value quickly
• Strong Microsoft Office skills and ability to leverage AI tools (Copilot, ChatGPT, etc.) to work smarter and faster

Special Knowledge, Skills, & Abilities:

• Must possess exceptional attention to detail and deadlines.
• Must problem solve independently on a daily basis. Sound and consistent judgment is essential perform the essential functions of the position.
• Must possess excellent and mature interpersonal skills to deal with a group of diverse clients from different countries, backgrounds, socioeconomic status, educational background, etc.
• Must be an outstanding team player.
• Must remain calm and focused under stressful situations.
• Must be able to adapt to an extremely dynamic work environment as priorities change.
• Must be able to anticipate change as well as adapt professionally.
• Must possess and continually develop interpersonal skills and professional development.
• Must be able to represent the organization positively at all times.
• Must have ability to travel monthly to PetVet Care Centers locations within the US and headquarters in Westport, CT.

What We Offer
We care deeply about supporting our team members — professionally and personally. Benefits include:

• Medical, dental, and vision insurance
• Paid Parental Leave (birth, adoption, foster)
• 401(k) with discretionary contribution
• Team Member Pet Discounts
• Emotional wellbeing support — including Calm app access and 24/7 EAP
• CE stipends and career development resources
• Grant Circle — a relief fund for team members facing personal hardship
• Local hospital culture backed by national resources

Pay Range

$165,000

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$185,000 USD