Director, Client Partner

WHY DEPT®?

We are a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, we create what is next by pioneering ideas, acting fast, and moving further because standing still just is not in our DNA.

We are drawn to people who stay curious, move with intent, and never stop inventing. Our culture runs on three values: better together, relentlessly curious, and get sh*t done. It is how we work, how we grow, and how we make things that matter.

At DEPT®, you will find the freedom to explore, the space to collaborate, and the trust to make a real impact for our clients, for each other, and for the world we are helping to build.

THE ROLE:

Client Partners at DEPT® lead on all the creative work we deliver for a suite of clients and they sit in our structure alongside the other ‘Directors’ (e.g. Creative, Design). We expect a Director, Client Partner to be an expert in truly understanding the clients in their portfolio’s business, challenges, goals, and SWOT, and have established relationships with the most senior levels on the client side in order to push their team outside of the box on driving innovation/strategy. You'll represent DEPT® to our clients, adding value to relationships beyond organizational skills doing a mixture of account management and strategic planning.

This is a remote, US-based role. However, candidates must reside within the Eastern, Central, or Mountain Time Zone.

WHAT YOU’LL DO:

CLIENT MANAGEMENT

• Work in partnership with senior clients to develop annual strategies
• Hold recurring meetings with senior leadership on the client side focused on pushing their business forward, macro goals, industry trends/updates, and new opportunities to drive growth.
• Ensure client satisfaction by regularly communicating with senior decision-makers
• Be responsible for high client retention and growth
• Be a point of escalation on their accounts and effectively solve issues that arise, whether internally or with clients
• Lead new business pitches and proposals alongside leadership and growth team

BUSINESS KNOWLEDGE AND COMPLIANCE

• Forecast, reconcile and monitor client revenue and profitability
• Estimate, manage, monitor and reconcile client out-of-pocket funds
• Possess a strong understanding of scope management inclusive of how to track and manage, escalate scope pacing issues
• Manage client portfolio revenue, including updating relevant internal financial systems accurately and in a timely manner
• Productize our services within a proposal and SOW
• Author written SOWs, amendments, and other legal adjustments in partnership with contracts team as needed
• Lead contract negotiations and oversee the implementation of commercial agreements
• Proactively pursue cross-sell and upsell opportunities to drive innovation, strategy, and organic revenue growth
• Ensure teams are operating effectively and efficiently towards clients goals while meeting financial revenue targets on accounts

TEAM PARTICIPATION, DEVELOPMENT & STRATEGIC LEADERSHIP

• Successfully work with all craft teams to effectively drive strategies and work that leads clients to the next level of their business
• Lead, line-manage, motivate and inspire a team
• Craft strategic responses to briefs and the ability to develop a POV on media, creative content, tech, and data
• Draw conclusions and actionable insights from analysis
• Ensure delivery of work is to the highest possible standard
• Contribute to the creative process by sharing their ideas and experience
• Be accountable for high employee retention