Database Support Engineer (Japanese Speaking)

Accountabilities:

• • Investigate and resolve advanced technical issues involving PostgreSQL, authentication, row-level security, storage, realtime systems, edge functions, and client libraries.
  • Provide proactive, consultative guidance to advanced users, helping them optimize workloads, avoid common pitfalls, and implement effective solutions.
  • Reproduce reported bugs, isolate root causes, develop workarounds, and escalate issues to engineering with clear reproduction steps and technical context.
  • Ask targeted diagnostic questions to transform incomplete customer reports into actionable technical cases.
  • Communicate clearly, empathetically, and effectively with users of different technical backgrounds, particularly during high-impact or time-sensitive situations.
  • Identify recurring patterns across support cases and recommend improvements to documentation, internal tooling, and product functionality.
  • Collaborate closely with engineering teams to share customer insights and contribute to product quality and developer experience improvements.
  • Mentor junior support team members and contribute to consistently high support standards.

  Requirements:

  • 6+ years of experience in technical support, backend engineering, Site Reliability Engineering, or a comparable technical role.
  • Deep knowledge of PostgreSQL internals, including autovacuum, WAL growth, long-running transactions, table bloat, and related database behavior.
  • Strong expertise in SQL performance analysis and query optimization.
  • Experience troubleshooting complex technical environments, including multi-tenant database and schema patterns.
  • Ability to debug edge functions and understand distributed system behavior when diagnosing complex failures.
  • Hands-on experience resolving data migration challenges, including pg_dump/restore, schema drift, failed migrations, and safe recovery procedures.
  • Experience with cloud hosting platforms such as AWS.
  • Comfortable working in terminal-based and Linux environments.
  • Strong analytical and troubleshooting skills, with the ability to form, test, and refine hypotheses quickly in high-volume support situations.
  • Fluent bilingual Japanese and English communication skills.
  • Professional experience supporting complex technical products in Japanese for native Japanese-speaking users.
  • Ability to work during Japan business hours; candidates based in Japan are preferred, while other locations may be considered.
  • Strong written and verbal communication skills, empathy, ownership, and the ability to collaborate effectively in an asynchronous environment.

  Benefits:

  • Fully remote work with the flexibility to work from anywhere.
  • WeWork membership or coworking allowance to support a productive workspace.
  • Employee equity ownership through an ESOP program.
  • Technology allowance for equipment such as laptops, monitors, headphones, and other work essentials.
  • Health insurance coverage of 100% for employees and 80% for dependents.
  • Annual company-wide off-site gathering in a different city.
  • Flexible, asynchronous working environment with significant autonomy over your schedule.
  • Annual professional development and education allowance for courses, books, conferences, and other learning opportunities.
  • Opportunity to work with a globally distributed team spanning more than 60 countries and 20+ languages.
  • Exposure to open-source technologies and developer-focused products used at significant scale.