Customer Success Manager, Scaled Accounts
About the role
About Doppel
Doppel is building the future of social engineering defense. Our AI-native platform uses agentic AI to protect executives, employees, customers, and brands from phishing, impersonation, fraud, and other AI-powered threats across digital channels. Backed by leading investors including Andreessen Horowitz and Bessemer Venture Partners, Doppel is a rapidly growing Series C company helping customers stay ahead of modern digital threats.
The Role
At Doppel, we believe every customer deserves a proactive, value-driven experience regardless of company size. As a Customer Success Manager, Scaled Accounts, you will own a portfolio of customers through a digital-first engagement model, leveraging automation, customer intelligence, and targeted interventions to accelerate onboarding, adoption, AI feature utilization, and long-term customer success.
What You Will Do
- Manage a portfolio of scaled customers using a digital-first engagement model.
- Drive onboarding and accelerate time-to-value.
- Monitor customer health, product adoption, and engagement to identify risks and opportunities.
- Execute targeted outreach based on lifecycle stage and customer health.
- Promote adoption of Doppel AI capabilities through webinars, campaigns, and best practices.
- Partner with the Digital Programs team to improve lifecycle campaigns.
- Support renewals by proactively addressing adoption gaps.
- Identify expansion opportunities and collaborate with Sales.
- Capture customer feedback and partner with Product to improve the customer experience.
- Maintain accurate customer data in Salesforce and Customer Success systems.
What We Are Looking For
- 2+ years in Customer Success, Account Management, or related SaaS role.
- Experience managing a portfolio of customers.
- Strong understanding of onboarding, adoption, renewals, and expansion.
- Comfortable using CRM, customer health, and product usage data.
- Excellent written and verbal communication skills.
- Ability to manage competing priorities in a fast-paced environment.
- Experience with Salesforce and Customer Success platforms preferred.
- Cybersecurity or B2B SaaS experience is a plus.
Why Join Doppel
- Competitive compensation and meaningful equity.
- Flexible work environment.
- Comprehensive health benefits, PTO, and parental leave.
- Opportunity to help define the future of Customer Success at Doppel.
Success Measures
- Reduced time-to-value
- Improved onboarding completion
- Increased product and AI adoption
- Improved customer health
- Higher renewal rates
- Expansion opportunity creation
- Strong CSAT and customer engagement
The base salary range for this role is $130,000-$150,000 with commissions, equity participation, and comprehensive benefits. Exact compensation will be commensurate with experience and location.