Customer Success Manager: Bilingual

We Help the World Be Everyday Ready™ Today's threatscape is relentless. So are we. At Cyderes, we build practical Identity & Access Management (IAM), Exposure Management, and risk programs, helping organizations stop active threats fast with Managed Detection & Response (MDR) that integrates with existing tools. Powering it all is Meridian, our entity fabric that connects identities, assets, and access into one trusted reality. Augmented by AI and driven by experienced operators, our tireless global team arms organizations with the people, platforms, and perspectives they need to conquer whatever tomorrow throws their way. 🏆 Great Place to Work® Certified™

Responsibilities

• MUST be Bilingual Spanish/English
• Manage assigned book of business and drive retention, growth, and expansion with your clients
• Establish a trusted security advisor relationship, become an advocate, and partner with your clients.
• Responsible for scheduling and hosting client meetings and operational reviews.
• Drive and own the customer journey, ensuring you deliver client service elements appropriately and drive outcomes and value for your clients.
• Monitor client health, drive client engagement, and ensure prompt companywide response to client requests and planning objectives.
• Create and deliver quarterly and strategic executive business reviews.
• Create, manage, and nurture a strategic relationship with partners including Directors, Executives, line of business leaders, and security professionals.
• Primary point of contact for client and client contacts, your team, and team members

Requirements

• Must be Bilingual Spanish/English
• Minimum 2 years of experience in prior Customer Success role
• Minimum 3 years cyber security experience; Experience of cyber security controls (EDR, SIEM), frameworks (MITRE, NIST, etc.), and/or security operations (SOC, IR, Engineering).
• Experience with MSSP Security Operations, Security Service Delivery, and/or Security Consulting
• Project management experience; Experience creating, owning, and documenting artifacts and completion certificates.
• Experience establishing communication and engagement with prospects, presentation, organization, and administrative skillsets required
• Strategic account planning and relationship management skill sets; Experience with presenting to and gaining alignment with C-Suite and client executives.