Customer Success Forward Deployed Engineer
About the role
Mission
Forward Deployed Engineers bring trustworthy AI to life for our customers. Deploying, customizing, and optimizing complex, high-impact AI observability and agentic solutions in the field. A hands-on builder and strategic partner, translating customer goals into tangible, production-ready systems that deliver measurable business outcomes. Configuring software, and engineering bespoke solutions, architect advanced integrations, and seen as the technical heartbeat of every engagement. FDE’s combine deep technical mastery, problem-solving prowess, and customer empathy to help organizations operationalize responsible AI at scale.
About the Team
You’ll join a tight-knit team of engineers who thrive at the intersection of AI innovation and customer impact. We collaborate closely with data science and ML engineering teams across leading enterprises to design, deploy, and optimize AI systems in production. We work remotely, move fast, and operate like a startup within a startup, curious, pragmatic, and deeply customer-obsessed.
What You’ll Do
- Drive Technical Impact from Concept to Production: Lead the end-to-end delivery of advanced AI solutions; writing critical code, building integrations, and debugging complex data pipelines and model workflows. You’ll own deployments that move the needle for our customers.
- Engineer Bespoke AI & Agentic Solutions: Design, develop, and deploy custom intelligent agents and AI observability architectures tailored to each customer’s data ecosystem and business objectives, leveraging frameworks like LangChain, LlamaIndex, and more.