Customer Success Consultant
About the role
About Beyond Menu BeyondMenu helps 15,000 independent restaurants win with digital hospitality — SEO, online ordering, guest engagement, retention, and revenue-driving tools built specifically for owner-operators. We’re a leading revenue partner for independent restaurants in this space. About the Client Success Team Our Client Success Team is not traditional customer support—and not just sales. We are growth partners. Our mission is to drive customer retention and measurable business outcomes (e.g., order growth, repeat rate improvement) through: Data insights Strategic execution Cross-functional collaboration We act as trusted digital growth advisors to our clients. Role: Customer Success Consultant You will serve as a long-term strategic partner to restaurant clients, using data + insights + execution to help them: Increase online orders Optimize operational performance Unlock long-term growth You’ll also play a key role in strengthening our internal understanding of market trends and customer behavior.
What You'll Do:
Maintain structured client records in Salesforce (milestones, progress, interactions)
Develop proposals and collaborate using Google Workspace (Docs, Sheets, Slides, Gmail)
Analyze key metrics (order trends, conversion funnel, retention) using data tools such as Databricks
Identify growth opportunities and recommend actionable strategies
Execute with a results-oriented mindset, driving measurable outcomes
Act as a bridge between clients and internal teams (Product, Engineering, Marketing, Sales)
Monitor market trends and share competitive insights
Who We're Looking For:
Strong English communication skills (written and verbal)
3+ years of experience in customer success, consulting, or sales (SaaS or tech preferred)
Data-driven mindset; comfortable with Excel / Google Sheets (Salesforce / BI tools are a plus)
Strong problem-solving and structured thinking skills
Self-driven, highly accountable, and able to manage multiple priorities
Comfortable with remote work and U.S.-aligned working hours (Cairo time 10pm-7am)
What We Offer:
- Competitive base salary + performance-based commission (uncapped)
- Fully remote work
- Flexible schedule aligned with U.S. time zones
- Structured onboarding and ongoing training
- Collaborative, high-performance, international team