Customer Experience Specialist

What you’ll be doing:

• Aligning with Clickstop Core Values to drive our culture and business forward.
• In this role Communicate, Responsible, Decisive, Enthusiastic, and Courageous stand out.
• Providing industry-leading customer support for one of our e-commerce brands.
• Demonstrating our commitment to our Brand Promise, providing customers with what they want, when they need it, by delivering accurate, timely, and complete support.
• Completing daily tasks while living out our values and code through self-awareness and integrity.
• Celebrating what is going well while identifying opportunities for growth.

Customer Service & Support Responsibilities

• Deliver responsive, solution-oriented support across phone, email, website, and marketplace channels while providing an exceptional customer experience.
• Process and manage customer orders, post-order support, and issue resolution with accuracy, urgency, and attention to detail.
• Partner cross-functionally to resolve customer, fulfillment, and operational issues while maintaining clear communication and follow-through.
• Monitor customer-facing systems and identify opportunities to improve processes, consistency, and overall customer outcomes.

Customer Service Critical Skills

1. Customer Experience & Service Systems Thinking

• Understand how actions, communication, and operational processes impact the overall customer experience.
• Identify opportunities to improve customer outcomes beyond the immediate issue.
• Deliver accurate, timely, and consistent support that protects the Brand Promise.

Enables: Stronger customer trust, consistency, and long-term customer satisfaction.

2. Diagnostic Thinking & Root Cause Awareness

• Gather and assess information thoroughly to identify root causes and recommend effective solutions.
• Recognize patterns, troubleshoot efficiently, and balance urgency with accuracy.

Enables: Faster resolutions, better decision-making, and fewer recurring issues.

3. Ownership & Follow-Through

• Take accountability for customer issues through resolution while managing priorities with accuracy and consistency.
• Communicate proactively and follow through on commitments in a fast-paced environment.

Enables: Reliable customer experiences, stronger collaboration, and operational trust.

4. Communication & Relationship Building

• Build trust through clear, prof