Consumer L&D SME Trainer Lead Analyst

About Coinbase

At Coinbase, the mission is to increase economic freedom in the world by building the emerging onchain platform and the future global financial system. The company culture is intense and demanding, seeking individuals passionate about crypto and blockchain technology who are eager to solve complex problems alongside high-caliber colleagues.

Role Overview

The SME L&D Trainer Lead Analyst is responsible for delivering comprehensive new hire onboarding, advanced cross-skilling, and train-the-trainer sessions to drive quality, performance, and operational excellence. This role involves leading collaborative efforts with cross-functional partners including Workforce Management, Vendor Management, Operations, L&D, and Quality Assurance to deliver targeted support readiness training solutions.

Key Responsibilities

Training Delivery (30-50% travel required)

• Deliver comprehensive, interactive, and strategically aligned training sessions covering Premium & Priority support workstreams ensuring advanced comprehension and application
• Deliver onboarding and cross-skilling training and nesting support to ensure L&D consistently exceeds KPIs and business SLAs
• Establish and enforce high standards in training delivery

Subject Matter Expertise

• Regularly engage in high-impact live cases in production to maintain deep subject matter expertise
• Identify systemic areas for improvement based on operational insights
• Deliver training both in person and virtually to a global audience

Work Environment

While many roles at Coinbase are remote-first, this position requires in-person participation throughout the year. Team and company-wide offsites are held multiple times annually to foster collaboration, connection, and alignment, with attendance expected and fully supported.