Community Coordinator - Work Management

Accountabilities:

• • Serve as a primary point of contact for community members and app users, providing responsive, respectful, and inclusive support.
  • Organise and facilitate onboarding activities, training sessions, and community engagement initiatives with empathy and cultural sensitivity.
  • Handle first-level user questions, concerns, and complaints, helping resolve issues efficiently and escalating matters when appropriate.
  • Gather, document, and communicate user feedback to project and technical teams to support improvements to products, services, and operational processes.
  • Build positive relationships with community members, partners, and other stakeholders while fostering trust and inclusion.
  • Maintain accurate records of engagement activities, participation, feedback, and outcomes for monitoring and reporting purposes.
  • Oversee payment transactions and help ensure payments are processed accurately and on time.
  • Monitor budgets, expenses, invoices, and financial records in collaboration with project leadership.
  • Investigate payment-related issues and coordinate with relevant external partners to resolve financial matters.
  • Review app content against established quality standards and project guidelines.
  • Conduct internal testing of new features, updates, and workflows to identify bugs, usability concerns, and gaps in the user experience.
  • Work with developers and content teams to troubleshoot issues and improve application functionality.
  • Help create FAQs, user guides, training materials, and other resources that enable users to navigate the platform effectively.

  Requirements

  • At least 1 year of experience in community coordination, financial management, content review, or a related role.
  • Degree or diploma in social sciences, business management, or another relevant field.
  • Strong English communication skills and fluency in at least one of the following regional languages: Gujarati, Hindi, Marathi, Bhojpuri, Manipuri, Bengali, Bodo, Assamese, Santali, Maithili, Odiya, Kannada, Malayalam, Tamil, or Telugu.
  • Experience working with marginalised communities and a strong understanding of their challenges, needs, and experiences.
  • Familiarity with digital tools, mobile applications, or technology used in community-focused environments.
  • Basic Excel skills and the ability to review, organise, and analyse data.
  • Working knowledge of, or willingness to learn, basic data-handling tools such as Notepad++ or Google Colab.
  • Familiarity with structured file formats such as JSON is an advantage.
  • Strong interpersonal, communication, and organisational skills.
  • Empathy, patience, and cultural sensitivity when working with diverse communities.
  • High attention to detail, particularly when handling financial information and reviewing content.
  • Ability to manage multiple responsibilities, adapt to changing project requirements, and work effectively with different stakeholders.
  • A proactive, practical approach to problem-solving and continuous improvement.

  Benefits

  • Remote/hybrid opportunities in India, with the role based in Bengaluru or Delhi.
  • Six-month contract position with potential conversion to a permanent role depending on project requirements and individual performance.
  • Opportunity to contribute to technology and digital work initiatives designed to expand access to economic and learning opportunities.
  • Meaningful, community-focused work with direct interaction with diverse and underserved populations.
  • Exposure to community operations, financial processes, digital platforms, content quality, and product testing.
  • Collaboration with project, technical, and external stakeholders in a mission-driven environment.
  • Training and support provided where needed to build familiarity with relevant digital and data-handling tools.
  • Opportunity to develop skills across community engagement, operations, content review, and digital product support.