Business Analyst - Health Insurance
About the role
Accountabilities
Partner with clients and technical teams to identify business challenges, clarify objectives, and define appropriate analytical and technology solutions.
Gather business requirements through workshops, interviews, working sessions, and other discovery techniques.
Analyze and document complex business requirements, processes, workflows, data, and system functionality.
Translate business requirements into clear technical requirements, user stories, and actionable development specifications.
Plan and design simple to semi-complex business processes and system modifications.
Recommend improvements that enhance business activities, operational processes, and system capabilities.
Develop detailed test scenarios and support testing activities to ensure client requirements are accurately reflected in delivered solutions.
Monitor and support business application testing, including QA and User Acceptance Testing (UAT).
Support defect analysis, change management, maintenance activities, and release processes.
Work within Agile and Scrum delivery environments, helping prioritize requirements into epics, sprints, and actionable work items.
Assist with project planning and provide estimates for business analysis and related project activities.
Maintain process, procedural, system functionality, data integration, and workflow documentation.
Develop a working understanding of technical development cycles for web portals and mobile applications.
Surface actionable insights from business processes and related data while applying sound judgment to recommendations and decisions.
Coordinate or monitor the work of other Business Analysts when required.
Collaborate effectively with business stakeholders, technical resources, QA teams, and other project participants throughout the delivery lifecycle.
Minimum 4 years of professional experience as a Business Analyst.
Bachelor’s degree in Business, Information Technology, or another relevant discipline.
Previous professional experience in the health insurance industry is required.
Insurtech experience is preferred.
Knowledge of business analysis principles, including requirements definition, process analysis, translating business needs into technical solutions, and Agile prioritization.
Strong skills in requirements gathering, facilitation, process documentation, stakeholder communication, and UAT.
Mandatory experience working in an Agile and/or Scrum environment.
Ability to create clear documentation covering processes, system functionality, data integrations, and workflows.
Strong understanding of how business requirements translate into application and system changes.
Strong organizational and time-management skills, with the ability to manage multiple priorities and meet defined deadlines.
Excellent written and verbal communication skills in English.
Strong analytical and problem-solving capabilities, with the ability to understand complex systems and data.
Ability to collaborate effectively with clients, technical teams, QA professionals, and other stakeholders.
Health insurance-related certification from organizations such as INS, LOMA, or III is an advantage.
Technical writing experience is a plus.
Ability to work effectively in a fully remote, international environment.
100% remote work.
Flexible leave policies.
Competitive remuneration package.
Performance bonus opportunities.
Remote work allowance.
Learning and development plans.
International and multicultural working environment.
Company activities and team events.
Opportunity to work with modern insurance technology and contribute to digital transformation within the insurtech sector.
Exposure to international clients and projects across multiple markets.
Requirements
Benefits