Business Analyst

About the Client

CTEC develops and delivers innovative customer-centric technologies and solutions that support the Office of Personnel Management’s (OPM) Health and Insurance business unit and Office of the Chief Information Officer (OCIO).

Duties and Responsibilities

• Business Process Analysis: Evaluate business processes, anticipate requirements, uncover areas for improvement, and develop actionable recommendations to enhance operations and system performance.
• Requirements Definition & Analysis: Lead requirements elicitation, documentation, and validation activities, translating business needs into functional and technical requirements for development teams.
• Agile & Scrum Participation: Participate in Daily Stand-ups, Development Team SCRUMs, Integrated Product Team (IPT) meetings, and Executive reporting sessions as required to support Agile delivery.
• Backlog & Workflow Management: Align processes, operating models, and delivery frameworks with Agile Scrum methodology and manage requirements, user stories, and backlogs using tools such as Azure DevOps to support iterative development and traceability.
• Stakeholder Engagement: Conduct meetings, workshops, and presentations to gather information, share findings, and align stakeholders on project objectives and solutions.
• Documentation & Communication: Document requirements, process flows, business rules, and analysis results; communicate findings and recommendations to cross-functional teams and leadership.
• Project Support & Oversight: Provide day-to-day project support including task tracking, progress reporting, and coordination across business and technical teams.
• Solution Validation: Ensure delivered solutions meet business needs and requirements through review, testing support, and stakeholder validation.
• Prioritization & Planning: Assist in prioritizing initiatives based on business needs, regulatory requirements, and program objectives.
• Stakeholder Liaison: Serve as a liaison between business users, government stakeholders, and technical teams to ensure alignment throughout the project lifecycle.
• Mentorship & Guidance: Provide guidance, training, and coaching to junior staff and support knowledge transfer activities.
• Works under moderate supervision with guidance from senior personnel.

Skills & Work Experience

• Professional Experience: At least 5+ years of experience in business analysis, requirements management, or project support roles.
• Proven experience evaluating business processes, documenting requirements, and developing process improvement strategies.
• Strong understanding of SDLC methodologies, including Agile and Waterfall.
• Experience working with cross-functional t