BlueCherry ERP Support Consultant

Role Summary

We are looking for an experienced, senior-level BlueCherry ERP professional to own functional support, business process guidance, and best-practice adoption for our BlueCherry ERP platform. The right person brings deep working knowledge of BlueCherry's functionality and its strategic application to a vertically integrated wholesale business.

Key Responsibilities

• Serve as the internal subject matter expert and primary point of contact for BlueCherry ERP functionality, including order management, purchasing, inventory, warehouse management, EDI, and PLM.
• Partner with sales operations, supply chain, finance, and customer service to translate B2B / wholesale business needs into BlueCherry configurations, workflows, and reporting.
• Own and continuously improve business processes and best practices within BlueCherry that reflect a wholesale model — order-to-cash, EDI trading-partner onboarding, allocation, chargebacks, and account-level terms.
• Triage day-to-day support issues, resolve functional and process-level questions directly, and determine what requires escalation.
• Manage the day-to-day relationship with CGS (BlueCherry's vendor): scope and escalate technical/engineering issues, track tickets, and coordinate upgrades, patches, and enhancement requests.
• Lead user training, documentation, and change management for BlueCherry across the organization.
• Evaluate new BlueCherry releases and features and recommend adoption based on business impact.
• Support integration points between BlueCherry and adjacent systems (EDI, WMS, finance, B2B ordering portals).
• Drive continuous improvement initiatives to increase system adoption, data quality, and process efficiency across the business.

Required Qualifications

• Experience supporting or administering BlueCherry ERP (or a comparable apparel/fashion-vertical ERP) in a functional/business capacity.
• Direct experience in a B2B / wholesale apparel or footwear business — order management, EDI, allocation, chargebacks — rather than pure retail or DTC.
• Strong understanding of apparel supply chain processes: order-to-cash, purchasing, inventory, warehouse management, and PLM.
• Experience managing a technical vendor/implementation partner relationship (e.g., CGS) for engineering and technical support.
• Demonstrated ability to translate business requirements into system configuration and process design.
• Strong stakeholder management and cross-functional leadership skills; comfortable operating at a director / senior manager level.
• Excellent communication, training, and documentation skills.

Preferred Qualifications

• Prior experience at CGS, or as a BlueCherry implementation/functional consultant.
• Familiarity with EDI standards (ANSI X12, EDIFACT) common in wholesale apparel.
• Exposure to adjacent fashion ERP/PLM tools (Centric, YuniquePLM, Infor Fashion, NGC) is a plus.

What Success Looks Like

• BlueCherry runs reliably with strong user adoption and satisfaction across business teams.
• Support issues are resolved quickly, with CGS engaged efficiently only where true technical/engineering work is needed.
• Business best practices for wholesale operations are documented, adopted, and consistently followed.