BDC Sales Lead

Accountabilities

• • Oversee daily performance, execution, and operational consistency across the Sales BDC division.

  • Lead, coach, and support Sales Team Coordinators through structured weekly one-on-ones and ongoing performance guidance.

  • Review coaching activity and ensure consistent leadership development across Sales pods.

  • Monitor appointment-setting results, verified dealership show performance, speed-to-lead, call quality, and other division-wide KPIs.

  • Maintain strong CRM accountability by monitoring activity, overdue tasks, unassigned leads, and lead follow-up across Sales teams.

  • Identify performance gaps and partner with Team Coordinators to address BDR performance concerns and operational challenges.

  • Handle higher-level dealership questions, concerns, and escalations professionally and efficiently.

  • Support campaign strategy, rebuttals, SMS and email workflows, and process improvements that strengthen sales performance.

  • Ensure Sales BDC processes and standards are executed consistently across all teams.

  • Participate in live calls, escalations, and production support when additional operational assistance is required.

  • Identify operational gaps and proactively implement improvements to increase efficiency and results.

  • Partner with the BDC Floor Manager and Head of BDC Operations on staffing, performance management, and division priorities.

  • Provide leadership with clear visibility into Sales division performance, trends, risks, and opportunities.

  Requirements

  • Previous experience in an automotive BDC or dealership environment is required.

  • Relevant backgrounds may include BDC Manager, BDC Team Lead, Automotive Sales BDC Leader, Internet Sales Manager, Senior BDR, BDC Trainer or Supervisor, or Automotive Contact Center Leader.

  • Strong understanding of automotive Sales BDC operations, including lead follow-up, appointment setting, confirmations, and dealership customer engagement.

  • Demonstrated experience leading teams and/or frontline supervisors, with a strong interest in coaching and developing other leaders.

  • Strong knowledge of dealership CRM processes and experience with platforms such as Elead or VinSolutions.

  • Ability to use KPIs and performance data to identify trends, guide coaching, and improve team results.

  • Experience managing escalations and communicating confidently with dealership partners, employees, and senior leadership.

  • Strong organizational skills and consistent follow-through across multiple teams and priorities.

  • Proactive problem-solving mindset with a strong sense of ownership and accountability.

  • Clear, professional written and verbal communication skills.

  • Ability to operate effectively in a remote, fast-paced, performance-driven environment.

  • Adaptability, consistency, teamwork, and commitment to continuous improvement.

  Benefits

  • Fully remote work environment within the United States.

  • Paid training and ongoing leadership development opportunities.

  • Monthly performance bonus opportunity.

  • Health, dental, and vision insurance.

  • 401(k) program.

  • Opportunity for continued professional and leadership growth.

  • Exposure to a growing automotive customer experience and business development environment.

  • Collaborative remote culture focused on training, clear expectations, accountability, and career development.