Azure/M365 O&M Engineer

Accountabilities:

• • Monitor and maintain Azure and Microsoft 365 services across identity, networking, compute, storage, collaboration, governance, and platform monitoring environments.

  • Investigate and resolve incidents, service requests, recurring problems, and performance issues in accordance with established service levels.

  • Implement approved infrastructure and configuration changes while following applicable change-control and operational procedures.

  • Maintain accurate configuration records and support release, maintenance, and service-management activities.

  • Perform assigned backup, recovery, access management, health-check, and capacity-management activities.

  • Monitor service health and identify potential issues before they affect users or business operations.

  • Create, maintain, and improve technical runbooks, knowledge articles, dashboards, operational reports, and other documentation.

  • Work closely with project and engineering teams during service transitions and early-life support.

  • Support troubleshooting across identity, network, endpoint, and application service layers.

  • Communicate technical status, incidents, changes, and resolutions clearly to users, engineers, and other stakeholders.

  • Follow established standards, procedures, and security practices while escalating issues that require additional expertise.

  • Identify opportunities for small process improvements and contribute emerging best practices to the broader technical team.

  • Coordinate with vendors and other technology partners on straightforward operational issues when required.

  Requirements:

  • 4+ years of experience working with Azure, Microsoft 365, or enterprise cloud operations.

  • Practical experience with Microsoft Entra ID, Azure Monitor, Log Analytics, Azure networking, and Microsoft 365 administration.

  • Strong troubleshooting skills across identity, networking, endpoint, application, and cloud service layers.

  • Experience working within ticketing, incident-management, change-control, and knowledge-management processes.

  • Ability to perform routine cloud and infrastructure maintenance, monitoring, updates, backups, and documented troubleshooting.

  • Strong technical documentation skills, with the ability to create clear runbooks, knowledge articles, operational procedures, and reports.

  • Effective verbal and written communication skills, with the ability to collaborate with users, engineers, project teams, and vendors.

  • Strong organizational skills and the ability to prioritize multiple operational tasks while meeting established service expectations.

  • Ability to follow technical standards and standard operating procedures while exercising sound judgment and escalating issues appropriately.

  • Experience with Azure Government, GCC High, or NIST-based environments is preferred.

  • Azure Administrator or Microsoft 365 Administrator certification is preferred.

  • Experience with Teamcenter, SharePoint, Exchange Online, or Microsoft Purview operations is a plus.

  • Familiarity with networking fundamentals, Windows/Linux administration, PowerShell or Bash scripting, Git, and infrastructure-as-code concepts is beneficial.

  • Ability to work effectively in a remote environment while maintaining accountability, documentation, and clear communication.

  Benefits:

  • Fully remote work arrangement within the United States.

  • Full-time employment.

  • Targeted base salary range of $77,000–$117,000 per year, with final compensation based on skills, experience, education, certifications, competencies, and location.

  • Competitive salary structure designed to reflect individual qualifications and contributions.

  • Qualified overtime opportunities.

  • Paid time off (PTO).

  • 88 hours of flexible holiday leave per year.

  • Paid parental leave.

  • Medical, dental, vision, and life insurance available immediately.

  • Employee Stock Ownership Plan (ESOP).

  • 401(k) retirement plan with a 5% employer match on base compensation and immediate 100% vesting.

  • Tuition reimbursement and learning allowance.

  • Referral bonus program offering up to $5,000.

  • Access to training, mentorship, and continuous professional development.

  • Collaborative, inclusive, and mission-driven working environment.

  • Opportunities to contribute to impactful technology projects and expand cloud infrastructure expertise.