AVP, Fraud Operations & Loss Prevention, Digital Banking

COMPANY DESCRIPTION: Forbright is a nationwide full-service bank and commercial lender focused on helping to build a brighter future for our clients and the communities we serve. Forbright is committed to exceptional client service by providing seamless, innovative personal banking services to depositors and creative financing solutions to visionary middle market businesses and investors in healthcare, technology, financial services, real estate, and other industries. COMPANY CULTURE: We are a dynamic, high energy, fun, and fast-paced organization that has an exciting growth trajectory, meaningful mission, and embedded responsible practices into our daily interactions. We offer our team members a culture of collaboration, inclusion, flexibility, recognition, and giving back. We look to hire individuals that are passionate about our mission, and who are motivated, customer and results-oriented, innovative, adaptable, and thoughtful. COMPANY MISSION: We are a mission-driven institution. We operate a sound dynamic institution that is well capitalized, liquid, profitable and uses best practices to manage risk and assure compliance with laws and regulations. We use Forbright’s capital, capabilities, innovation, and expertise to help our clients succeed and contribute broadly to building a brighter future. JOB SUMMARY: The AVP, Fraud Operations & Loss Prevention, Digital Banking, leads day-to-day execution and operational performance of the Fraud Operations and Loss Prevention functions. Reporting to the VP, this role translates approved strategic priorities into operating plans, resource requirements, performance objectives, and measurable results. The AVP directly leads the supervisors responsible for frontline operations and is accountable for service levels, quality, productivity, case management, fraud losses, recoveries, customer outcomes, and control effectiveness. The role serves as a senior escalation point for significant fraud events, complex cases, emerging fraud trends, operational incidents, and control concerns, escalating matters to the VP or other designated approving authority when they exceed delegated limits. Working across Product, Technology, Compliance, Risk Management, Legal, Customer Care, Deposit Operations, Payment Operations, and Card Services, the AVP strengthens fraud controls, improves operational processes, supports new products and capabilities, and helps the function scale responsibly.

DUTIES AND RESPONSIBILITIES:

• • Lead the daily performance of Fraud Operations and Loss Prevention, including service levels, quality, productivity, case aging, backlogs, fraud losses, recoveries, and customer outcomes

  • Translate strategic priorities into annual and quarterly operating plans, staffing requirements, performance objectives, and measurable outcomes

  • Lead supervisors responsible for frontline workflow, employee development, service delivery, quality, and operational controls

  • Establish operating routines that provide visibility into performance, staffing, emerging risks, control exceptions, and material issues

  • Analyze fraud trends, attack patterns, case outcomes, and frontline operational insights to identify emerging risks and recommend enhancements to fraud strategies, detection rules, authentication controls, monitoring thresholds, and customer-protection measures

  • Direct operational responses to significant events, control failures, complex cases, and customer-impacting incidents

  • Lead root-cause analysis and corrective-action planning for material losses, recurring issues, operational breakdowns, and control gaps

  • Review and approve complex case decisions and customer remediation within delegated authority, escalating matters that exceed approved thresholds

  • Maintain an effective first-line control environment, including documented procedures, control monitoring, issue management, and timely remediation

  • Support risk assessments, compliance reviews, audits, and regulatory examinations in partnership with control functions

  • Develop and present reporting on performance, losses, recoveries, staffing, customer complaints, controls, and issue remediation

  • Oversee workforce planning, recruiting, onboarding, training, succession planning, and leadership development across the function

  • Lead operational readiness for new products, payment capabilities, fraud strategies, vendors, systems, and material process changes

  • Define operational, workflow, control, reporting, staffing, and training requirements and coordinate testing and post-launch stabilization

  • Monitor vendor performance and recommend improvements to automation, fraud monitoring, case management, analytics, and employee tools

  • Represent Fraud Operations and Loss Prevention in designated operational, product, risk, control, and governance forums

  • Maintain business continuity, leadership coverage, and surge-capacity plans

  • Exercise decision-making authority within approved policies, delegated limits, and applicable governance processes; escalate material risks and decisions exceeding that authority

  • Perform other duties as assigned

SUPERVISORY RESPONSIBILITIES:

• • Directly supervise supervisors assigned to Fraud Operations and Loss Prevention

  • Translate approved functional objectives into supervisor goals and operating expectations

  • Oversee workforce planning, recruiting, employee onboarding, training, succession planning, and leadership development within assigned scope and approved staffing plans

  • Ensure consistent application of procedures, controls, and quality standards

  • Hold supervisors accountable for routine workflow and employee management while retaining responsibility for operational results

QUALIFICATIONS:

• • Minimum of 9 years of progressive experience in fraud operations, deposit loss prevention, payment operations, financial crime operations, investigations, or a comparably complex and regulated operational function required

  • Minimum of 7 years of progressive people-leadership experience, including responsibility for complex operations, multiple workstreams, or frontline leaders required

  • High school diploma or equivalent required; bachelor's degree or an equivalent combination of relevant experience, education, and professional training preferred

  • Experience directly leading supervisors, team leads, or multiple specialized operational teams required

  • Experience overseeing fraud or operational risk outcomes, investigations, operational controls, escalations, or issue remediation required

  • Relevant professional certification, such as AAP, APRP, CFE, CAMS, or comparable fraud, payments, risk, or financial crime credential strongly preferred

  • Experience leading process improvement, operational change, or implementation of products, services, fraud capabilities, or technology required

  • Ability to interpret operational and risk information, identify trends, and communicate findings and recommendations to different audiences

  • Extensive knowledge of fraud operations and loss prevention, with experience in one or more related areas such as consumer deposits, payments, customer authentication, investigations, case management, or loss recovery