Associate Manager, Billing Operations & Strategy

What you'll do:

• Own day-to-day billing operations for Custody and Prime, including invoicing accuracy, the monthly close, and the billing ticket queue.
• Lead and develop the billing operations team and coordinate BPO support.
• Drive billing and collections automation, including AI-assisted drafting and ticket triage, to improve cycle time, cost, and quality.
• Partner with Revenue Accounting, FP&A, Engineering, and Sales on billing systems and the migration from Salesforce to the Prime platform.
• Execute and maintain evidence for billing-related SOX controls.

Required Skills and Experience:

• 5+ years in billing, revenue, or finance operations, including direct process ownership.
• Experience leading or mentoring teammates and managing operational queues to SLA.
• Strong command of billing and invoicing systems and reconciliation, with hands-on experience in NetSuite, Salesforce, or comparable tools.
• Track record of improving operational processes through automation and tooling.
• Working familiarity with SOX controls and the financial close.
• Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality.