Associate Customer Support Technician

Accountabilities:

• • Respond promptly and professionally to customer inquiries through telephone, email, and online chat.

  • Assist customers with questions and issues related to software applications, technology products, and other purchased solutions.

  • Triage, troubleshoot, and investigate customer-reported problems to understand their nature and identify appropriate solutions.

  • Clearly document customer issues, troubleshooting steps, and resolutions to support effective case management.

  • Focus on timely problem resolution while delivering friendly, informed, and efficient customer service.

  • Communicate technical information clearly and professionally to customers with varying levels of technical knowledge.

  • Escalate issues that cannot be resolved at the initial support level to the appropriate internal team or support function.

  • Maintain a customer-focused approach while managing multiple inquiries and priorities in a fast-paced support environment.

  Requirements:

  • At least 1 year of customer service experience.

  • Strong written and verbal communication skills, including confident and professional telephone communication.

  • Comfort working with technology and Microsoft applications.

  • Strong problem-solving and troubleshooting abilities with a commitment to delivering exceptional customer care.

  • Ability to understand customer concerns, ask effective diagnostic questions, and explain solutions clearly.

  • Familiarity with software, basic networking concepts, and case management or support tools is an advantage.

  • Experience supporting customers in a fast-paced B2B or technology environment is preferred.

  • Experience with platforms such as Salesforce, Freshdesk, Jira, or similar customer support and case management tools is a plus.

  • Ability to work effectively in a remote environment while collaborating with customers and internal teams.

  • Candidates from a wide range of professional and educational backgrounds are encouraged to apply; a traditional degree or technology background is not required.

  Benefits:

  • Targeted starting base salary of $42,000–$52,000 USD.

  • Remote work opportunity within the United States.

  • Medical, dental, and vision coverage.

  • Holiday and vacation time.

  • Health and wellness days.

  • Additional paid day off for your birthday.

  • People-focused culture emphasizing collaboration, inclusion, trust, and professional growth.

  • Opportunities to develop technical and customer support skills within a technology-focused environment.

  • Additional compensation opportunities, such as bonuses or commissions, may be available depending on role and eligibility.