Associate Client Success Manager

Company Description

Founded by Dr. Jonathan Rothberg in 2011, Butterfly Network is a digital health company with a mission is to democratize medical imaging by making high-quality ultrasound affordable, easy-to-use, globally accessible, and intelligently connected, including for the 4.7 billion people around the world lacking access to ultrasound. Butterfly created the world's first handheld single-probe, whole-body ultrasound system using semiconductor technology, Butterfly iQ.

The company has continued to innovate, leveraging the benefits of Moore’s Law, to launch its second generation Butterfly iQ+ in 2020, and third generation iQ3 in 2024 – each with increased processing power and performance enhancements.

The disruptive technology has been recognized by TIME’s Best Inventions, Fast Company’s World Changing Ideas, CNBC Disruptor 50, and MedTech Breakthrough Awards, among other accolades. With its proprietary Ultrasound-on-Chip™ technology, intelligent software, and educational offerings, Butterfly is paving the way to mass adoption of ultrasound for earlier detection and remote management of health conditions around the world.

Joining Butterfly is the opportunity to redesign the future of healthcare through the power of technology. Embark on a journey with us to maximize global impact, motivated by the idea that our products will change the lives of millions, along with the people you love.

Job Description

We are looking for a highly driven Associate Client Success Manager passionate about changing healthcare for the better. On the Client Success team you will serve as a trusted advisor to the largest and most noteworthy institutions in healthcare, helping them achieve maximum value from the Butterfly platform.

As part of our team, your core responsibilities will be:

• Ensure an optimal onboarding experience and enable early product adoption for new enterprise customers through training needs assessment, plan development, and execution.
• Act as a conduit for recommending and providing access to useful assets, resources and specific human expertise (ex. clinical and technical).
• Illustrate business value by defining clear metrics and proof points for all customer engagements and creating case studies for successful engagements.
• Help customers prepare and manage changes to the products and services they’ve purchased.
• Be the ‘voice of the customer’ and provide internal feedback to maximize customer value and retention.
• Monitor customer health, feedback, and answer incoming questions or requests regarding the content and functionality of Butterfly products; probing to understand underlying business needs and desired outcomes.
• Identify, plan, and execute against expansion opportunities in partnership with sales.
• Deliver tactical professional services to improve workflows and demonstrate the value of the Butterfly solution suite often aggregating and analyzing large amounts of data

Qualifications

• Bachelor's Degree in business, sales, or a related field preferred.
• 1+ years experience in either a sales, consulting, account management or customer success role. Experience in healthcare services preferred.
• Ability to build rapport and establish trust with potential customers and navigate complex customer environments.
• Excellent written and verbal communication skills, organized, and able to multitask
• Highly motivated, results-oriented, and self-driven with high EQ.
• Ability to self-direct and formulate creative approaches to problem-solving.
• Ability to aggregate, analyze, and report against large amounts of data.
• Passion for healthcare or technology and Butterfly Network's mission.