Accounts Receivable Coordinator
About the role
Accountabilities:
Own assigned customer accounts throughout the accounts receivable lifecycle, from billing preparation through payment collection and issue resolution.
Review, analyze, validate, and manipulate billing data in Salesforce to ensure accurate and complete invoicing.
Import validated billing information into NetSuite and generate customer invoices.
Prepare and securely distribute invoices and supporting documentation in accordance with individual customer requirements.
Serve as the primary revenue contact for customer billing questions and disputes, researching discrepancies and coordinating solutions with relevant internal teams.
Investigate and process approved credits, rebills, and billing adjustments while maintaining complete and accurate supporting documentation.
Monitor accounts receivable aging, conduct collection follow-up, document payment status and commitments, and escalate significantly aged or higher-risk balances when appropriate.
Maintain accurate customer account records, billing documentation, dispute information, collection notes, and payment histories.
Collaborate with Revenue Systems, Cash Applications & Collections, Accounting, Client Services, Sales, Legal, FP&A, Operations, and other teams to resolve billing and payment issues.
Support month-end close activities, account reconciliations, audits, system testing, cross-training, and revenue process improvement initiatives.
Identify opportunities to improve billing accuracy, account management, documentation, and overall accounts receivable processes.
Perform additional responsibilities as required to support revenue and finance operations.
High school diploma or equivalent required.
Associate degree or college coursework in Accounting, Finance, Business, or a related discipline is preferred but not required.
Approximately 2–4 years of experience in accounts receivable, billing, collections, revenue operations, accounting, or a related field is preferred.
Relevant professional experience may be considered in place of formal education.
Experience managing customer accounts, billing processes, collections activities, credits, disputes, or other complex revenue operations is advantageous.
Experience with Salesforce and/or NetSuite is preferred.
Strong Excel skills, analytical capabilities, and experience working with financial and billing data.
Excellent attention to detail, with the ability to identify discrepancies, investigate complex billing issues, and develop accurate resolutions.
Strong customer service and communication skills, with the ability to work professionally with customers and cross-functional internal teams.
Strong organizational and time-management skills, with the ability to independently manage multiple accounts, priorities, and deadlines.
Ability to work effectively in a fast-paced, high-growth environment while maintaining accuracy and accountability.
Comfortable working collaboratively across finance, accounting, revenue, operations, legal, sales, and client-facing teams.
Ability to work effectively in a fully remote environment and remain productive with limited direct supervision.
Ability to remain in a stationary position for approximately 50% of the working time.
Willingness and ability to travel occasionally for meetings and collaboration.
100% remote work environment within the United States.
Medical, dental, and vision insurance.
Comprehensive benefits package including health, dental, vision, life insurance, and a 401(k) plan.
Paid time off, sick leave, and wellness days to support work-life balance.
Opportunity to take ownership of customer accounts and directly contribute to revenue operations.
Collaborative environment that values ownership, transparency, accountability, and practical ideas.
Opportunity to contribute to healthcare operations that support patient access across the United States.
Exposure to cross-functional finance, revenue, healthcare, and operational teams.
Opportunities to contribute to process improvement, systems initiatives, and operational efficiency.
Flexible remote environment designed to support collaboration and productivity.
Requirements:
Benefits: