Sr. IT Systems Operations Manager

Position Summary

ExtraHop is seeking an experienced Senior Manager, IT Systems Operations to lead and evolve the strategy, architecture, and operational excellence of our enterprise technology ecosystem. This leader will be responsible for building and scaling a high-performing team while driving the long-term vision for enterprise infrastructure, cloud services, systems reliability, automation, and operational maturity.

As a senior leader within IT, you will establish strategic direction, influence technology investments, and partner closely with Engineering, Security, Workplace Services, and business stakeholders to deliver secure, resilient, and scalable services that support company growth. You will balance hands-on technical leadership with organizational development, serving as both a technical authority and people leader while creating an environment that enables innovation, operational excellence, and continuous improvement.

This role requires a leader who can translate business objectives into technology strategy, build strong cross-functional partnerships, develop future leaders, and drive transformational initiatives across the enterprise.

Key Responsibilities

Organizational Leadership & Strategy

• Define and execute the strategic roadmap for enterprise infrastructure, cloud platforms, systems operations, and service reliability in alignment with company objectives.
• Lead, mentor, and develop a team of engineers, fostering a culture of accountability, inclusion, innovation, and continuous learning.
• Build organizational capability through succession planning, talent development, workforce planning, and scalable operational processes.
• Establish and monitor key operational metrics, service level objectives (SLOs), and performance indicators to drive measurable improvements in reliability, efficiency, and user experience.
• Influence executive stakeholders and technology leaders by providing data-driven recommendations on infrastructure investments, risk management, and operational priorities.

Technical Leadership & Architecture

• Provide technical leadership for the design, evolution, and governance of enterprise infrastructure, hybrid and multi-cloud environments, networking, identity systems, and operational tooling.
• Drive architectural decisions that improve scalability, resiliency, security, and operational efficiency across enterprise services.
• Champion automation-first approaches that reduce operational overhead, improve service delivery, and enhance system reliability.
• Partner with Security and Engineering leaders to ensure enterprise systems align with organizational security, compliance, and governance requirements.
• Serve as an escalation point for critical incidents, guiding resolution efforts and driving root cause analysis and long-term corrective actions.

Operational Excellence

• Own the availability, reliability, and performance of enterprise infrastructure and services, ensuring alignment with business needs and SLAs.