PRN Clinical Response Specialist I
About the role
Who We Are
At ERC Pathlight, we’re on a mission to change lives—and we’re looking for people who feel called to do the same.
As one of the nation’s leading treatment providers for eating disorders and mood, anxiety, and trauma-related conditions, we bring innovative, evidence-based, and deeply compassionate care to patients across the country. With multiple locations nationwide and extensive virtual programming, we meet patients exactly where they are and help them move toward lasting recovery.
Founded in 2008 by renowned psychiatrists and psychologists, ERC Pathlight now supports more than 6,000 patients each year. And as the need for world-class mental health care continues to rise, our commitment is stronger than ever: to expand access, elevate the standard of care, and empower every patient to rebuild their life with dignity and hope.
Why Join Us
When you join ERC Pathlight, you become part of a team that shows up every day to make a real difference. You’ll work alongside passionate clinicians, dedicated support staff, and mission-driven leaders who believe in collaboration, growth, and doing the right thing—always.
Here, your work matters. Your ideas matter. You matter.
If you’re energized by purpose, motivated by impact, and ready to help transform the future of mental health treatment, you belong here.
Come build hope. Come save lives. Come grow with us.
What You'll Be Doing
The Clinical Response Specialist I is responsible for assisting patients, families, and providers in navigating the admissions process with ERC Pathlight. This role will help to manage calls and correspondence on a national level by completing clinical intake screens that demonstrate sharp clinical knowledge and skills, all while providing excellent customer service to patients, families, and providers seeking care with ERC Pathlight.
Essential Duties & Responsibilities
- Respond to inquiries, completing intake calls in a validating, timely, inclusive, and comforting fashion while determining clinical appropriateness to move forward in the admissions process. Demonstrate detail-oriented work through the necessary documentation, communication, and coordination to assist in the admission process to ERC Pathlight.
- Support coverage gaps for fax, email, voicemail, and web inquiry coverage to determine if patients and families are appropriate to move forward with receiving care at ERC Pathlight.
- Consult with referring providers and ERC Pathlight treatment teams regarding red flags or readmissions.
- May be required to work some evenings and/or weekends based on coverage needs at the time of hire
Qualifications
- Bachelor's Degree in any related field. One year of directly related experience may be substituted for a degree. (REQUIRED)
- 1+ years patient or person facing customer service experience (REQUIRED)
- Experience working with individuals with mental illness (REQUIRED)
- Willingness to work occasional nights and weekends (REQUIRED)
Shift Details
This is a PRN role with flexible scheduling between 6:00 AM