Clinical Operations Specialist

About 01Health

01Health is at an inflection point. The platform is built, revenue is accelerating, and we're moving from a single-specialty company into a multi-vertical specialist healthcare platform, with AI as embedded clinical infrastructure. It started in dentistry with two products: 32Co, the UK's highest-rated clear aligner system, and Aerox Health, the first end-to-end platform for dental sleep medicine. Backed by Tier 1 investors, we're scaling across the UK and into the US, with new verticals already in testing.

What's happening at 01Health right now

• Balderton-backed Series A company
• 90% of UK patients can reach an 01Health clinic within 30 minutes
• 4.98★ rating from the dentists who use us
• Aerox Health, our Sleep product, is ready for national rollout to top-performing 01 Partners, with a 300+ clinic waitlist (UK and US)
• US expansion live
• New verticals being tested and prototyped

The Role

As a Clinical Operations Specialist, your mission is to ensure every dentist we support has a seamless, high-quality, and genuinely delightful experience from start to finish. From day one, you’ll be a key player in our clinical support team, supporting dentists throughout their case journey. As a frontline team member, you’ll also contribute to mapping out improvements to our service as we scale.

This is a great opportunity for someone with a dental healthcare background who is passionate about innovation in healthcare and wants to learn and grow quickly. You’ll get exposure to many areas of a fast-growing health-tech startup, work closely with members of our senior team, and make a real difference to thousands of dentists, patients and orthodontists as we scale our brilliant service.

What you'll be doing

• Delivering an exceptional case experience to dentists and orthodontists working with 32Co.
• Acting as a key member of our clinical support team - answering dentist questions, handling problems, and finding solutions.
• Identifying areas for improvement and opportunities to scale the function.
• Being hands-on with clinical and operational challenges - spotting issues early and helping shape clear, workable solutions.
• Being the voice of our dentists, ensuring their needs are clearly understood and advocating for service excellence in cross-functional decisions.

Who you are

• A qualified dentist or an experienced dental healthcare professional (3+ years).
• Strong verbal and written communication skills in English.
• Experience working within a corporate or health-tech environment is desirable.
• Proactive, resourceful, and comfortable figuring things out independently.
• Highly empathetic with a strong customer-centric mindset - you instinctively know what “unreasonably excellent” feels like.
• An excellent communicator, both in writing and on the phone.
• A natural problem-solver who enjoys getting to root causes and designing thoughtful solutions.
• A team player, confident working with a range of internal and external stakeholders.
• Comfortable operating in the organized chaos of a scaling startup.
• Comfortable working West Coast US hours.

Why join us

• Opportunity to work on a health technology product solving a multi-billion dollar problem.
• Be part of a collaborative and inclusive work environment with a culture of teamwork, innovation and creativity.
• Have access to the latest tools and technologies.
• Opportunities for professional growth and career advancement.
• Join a company seed-funded by top VCs with a multicultural, ambitious, high calibre team.