Client Support Specialist (Bilingual, French or Spanish)

Customer Support Specialist (Bilingual, French or Spanish)

We’re looking for a Customer Support Specialist to join our growing support team and help customers successfully use our software products. This role is ideal for someone early in their SaaS support career who enjoys building relationships, enabling knowledge, and collaborating across functions to drive long-term customer success.

You’ll support customers using SimplePart, Microcat EPC, Superservice Triage and Menus, and Infodrive, while collaborating with teams in Atlanta and Detroit. This role provides strong exposure to multiple products, hands-on troubleshooting experience, and knowledge enablement responsibilities.

Responsibilities

• Act as a trusted partner to customers, understanding their business needs and helping them achieve success with our products
• Build and maintain relationships with key customer stakeholders to drive adoption, engagement, and satisfaction
• Serve as a knowledge enablement resource, creating and maintaining guides, training content, and FAQs for both customers and internal teams
• Collaborate cross-functionally to communicate customer insights, product challenges, and opportunities for improvement
• Proactively identify patterns or recurring challenges and provide recommendations to improve customer workflows and experience