Workforce Planning Coordinator

Key Responsibilities:

• System Administration & Maintenance

• Manage the day-to-day back end of Blueprint, including user access, attributes, and permissions

• Monitor data feeds and integrations; identify, troubleshoot, and resolve system errors promptly

• Troubleshoot common platform issues and escalate technical problems to the Senior Workforce Manager as needed

• Perform QA and UAT testing on the Blueprint staging site ahead of new feature releases, bug fixes, and platform updates

• Intake, review, and approve or deny incoming class theme requests in accordance with [solidcore]'s music policy

• Perform manual integration checks between Blueprint and MBO

Training, Support & Compliance

• Serve as a first point of contact for Area Manager questions and issues related to Blueprint

• Own the Blueprint team inbox- triaging incoming requests, responding to routine inquiries, and routing complex issues appropriately

• Support with the creation of release communications, training materials and best practices for internal users of Blueprint.

• Support office hours sessions hosted by the team, helping prepare materials and facilitate Q&A

• Build relationships with the AM team to understand scheduling pain points and surface feedback to the broader Workforce Planning team

• Monitor and enforce brand standards, deadlines, and compliance requirements across all studio locations.

• Track recurring questions and use them to inform SOP updates and training material improvements

What We're Looking For:

• Minimum Qualifications

• 1–3 years of experience in fitness, studio operations, coordinator, or administrative role.

• Proficiency in G-Suite (particularly Google Sheets)

• Full-time availability (40 hours/week) with the ability to work remotely.

Preferred Qualifications

• Experience with scheduling or workforce management systems

• Familiarity with Mindbody Business platform.

• Experience working in a high-growth or startup environment.

• Previous experience collaborating with cross-functional teams or supporting multi-location operations.

Key Skills & Attributes

• Highly organized and detail-oriented with strong data management skills.

• Ability to manage multiple projects and deadlines in a fast-paced environment.

• Excellent verbal and written communication skills.

• Analytical mindset with strong problem-solving abilities.

• Professional, reliable, and aligned with [solidcore]’s values and brand standards.

• Entrepreneurial spirit with a willingness to “roll up your sleeves.”

• Collaborative team player who builds strong cross-functional relationships.

• Passion for fitness, wellness, and the [solidcore] community.

Compensation & Benefits:

• Annual bonus eligibility based on performance

• Monthly cell phone stipend

• 401k with employer match

• Health, dental, and vision insurance

• Flexible PTO

• Free drop-in classes

• And MORE