Workforce Manager

About Tekmetric

Tekmetric is the all-in-one, cloud-based platform helping auto repair shops run smarter, grow faster, and serve customers better. Built by a shop owner and shaped by the needs of the industry, Tekmetric brings together innovation, real-world experience, and a thriving community to help shops thrive - not just survive. From running a shop, to securing payments to engaging customers, our platform simplifies operations so shop owners can focus on what really matters: delivering exceptional service, earning trust, and growing sustainably. Officially founded in Houston in 2017, Tekmetric has grown from a single shop’s vision to the industry’s leading solution - all by staying true to our values of transparency, integrity, innovation, and a service-first mindset. But we’re not just building software. We’re building a movement. We’re empowering repair shops to rise above the daily grind, create meaningful connections with their customers, and lead the industry forward - one interaction at a time.

About the Role

The hours for this role are 6am-3pm CT / 7am-4pm ET.

We are looking for a Senior Workforce Manager to own the day-to-day execution of workforce management across our voice and chat support channels. This is a senior individual-contributor role focused on forecasting, scheduling, real-time queue and adherence management, and the daily tuning of the systems that keep our support operation running on target. You will turn strategy into execution. Working from the framework and targets set by the Support Operations Manager — to whom this role reports — you will build the forecasts, own the schedules, manage the queues in real time, and make the daily configuration and AI-monitoring adjustments that protect service levels. This role is built for someone who lives in the data and the dashboards, reacts quickly to intraday swings, and takes pride in hitting SLA day after day.