Workflow Automation Engineer

Accountabilities:

• • Translate solution designs and customer requirements into complete, reliable workflows using a workflow builder and platform SDK.
  • Develop orchestration logic incorporating conditions, retries, fallbacks, compensations, parallel execution, and other mechanisms for handling real-world failures and edge cases.
  • Build reusable workflow patterns and templates that can scale efficiently across customers, vendors, and use cases.
  • Write clean, testable TypeScript code for data transformations, validations, custom logic, and workflow steps.
  • Own workflow outcomes throughout the delivery lifecycle, from discovery handoff and implementation through rollout and ongoing support.
  • Troubleshoot production workflow executions using logs, metrics, and operational data, identifying root causes and implementing improvements.
  • Incorporate customer feedback and lessons from production incidents to continuously improve workflow reliability, efficiency, and maintainability.
  • Coach customers on workflow best practices, self-service capabilities, technical boundaries, and implementation expectations.
  • Collaborate closely with Customer Solutions, Engineering, and network specialists to ensure workflows align with platform standards and customer requirements.
  • Identify recurring customer and operational needs and provide feedback that helps shape workflow-builder capabilities, integrations, SDK improvements, and product roadmap priorities.

  Requirements:

  • Bachelor’s degree in Computer Science, Network Engineering, or a related discipline, or equivalent practical experience.
  • At least 3 years of experience as a Software Engineer, Network Engineer, or similar technical professional, preferably within a B2B SaaS environment.
  • Strong software development fundamentals, with hands-on TypeScript or JavaScript experience.
  • Ability to translate ambiguous customer, technical, or operational requirements into clear, testable, and supportable solutions.
  • Strong understanding of software engineering principles, testing, troubleshooting, and production support.
  • Excellent written, verbal, and presentation skills, with the ability to explain technical concepts clearly to both technical and non-technical audiences.
  • Strong problem-solving and analytical capabilities, with a practical approach to resolving complex workflow and operational challenges.
  • Self-motivated, proactive, adaptable, and results-oriented, with a genuine interest in technology, automation, and continuous improvement.
  • Experience designing or implementing automation and orchestration systems, such as workflow engines, DAGs, integration pipelines, or similar technologies, is an advantage.
  • Previous experience in telecommunications or OSS/BSS environments is a plus.
  • Customer-facing technical experience is beneficial.
  • ReactJS proficiency is considered an additional advantage.

  Benefits:

  • Annual salary range of $100,000–$150,000 CAD.
  • Flexible 25 days of vacation.
  • Stock Options Plan.
  • Group Insurance.
  • Telemedicine benefits.
  • Life Spending Account.
  • Employee-sponsored RRSP.
  • Flexible working hours.
  • 100% remote work within Canada.
  • Fully remote, accessibility-focused working environment.
  • Inclusive workplace committed to diversity and equal opportunity.
  • Support and reasonable accommodations available throughout the recruitment process.