Workers Compensation Claims Supervisor (Midwest Region)

Key Expectations for the Claims Supervisor Role:

• Accountability and Feedback: Ensure that the team receives regular, high-quality feedback to drive accountability.
• Team Metrics: Maintain weekly metrics in the green. If a team member is not meeting expectations, develop and document plans with the Claims Manager to improve performance.
• Quality Service Review (QSR) Scores: Achieve monthly QSR scores of 90%+ for the team and address any underperformance with actionable plans.
• Monthly Meetings: Arrange monthly meetings with the team to align on goals, discuss challenges, provide training, and foster collaboration.
• Customer Service Survey Scores: Maintain an average score of 1.30 or less. Use survey results as coaching opportunities and ensure follow-up discussions.
• Mentorship and Teammate Development: Act as a mentor and actively contribute to developing your team of adjusters.

Experience Requirements:

The ideal candidate must have substantial experience in the Midwest region and possess a strong background in achieving results. We are looking for a critical thinker who is eager to collaborate with other like-minded professionals to drive growth and strengthen our business. A minimum of 1-5 years of claims supervision is required.

Pay & Benefits

• Salary – Flexible based on your experience level.
• Most Benefits start Day 1
• Medical, Dental, Vision Insurance
• Flex Spending or HSA
• 401(k) with company match
• Profit-Sharing/ Defined Contribution (1-year waiting period)
• PTO/ Paid Holidays
• Company-paid ST and LT Disability
• Maternity Leave/ Parental Leave
• Company-paid Term Life/ Accidental Death Insurance