Workers' Compensation Claims Supervisor

Accountabilities

• • Supervise and support workers' compensation claims staff in their daily operations, ensuring quality, productivity, service, and compliance objectives are consistently achieved.
  • Provide technical and jurisdictional guidance on complex claims matters, including compensability, investigations, litigation, case management, and client-specific instructions.
  • Monitor adherence to applicable workers' compensation laws, regulations, and mandated reporting requirements.
  • Coach, train, and develop team members through ongoing guidance, performance evaluations, and targeted development initiatives.
  • Partner with management on recruiting, interviewing, onboarding, and ensuring new employees develop proficiency in required procedures and responsibilities.
  • Support performance management and recommend merit-based actions when appropriate and subject to required approval.
  • Serve as a liaison for clients and employees by evaluating claim-specific, procedural, and special requests and recommending or executing appropriate resolutions.
  • Participate in customer claim reviews, presentations, and other activities that strengthen client relationships and demonstrate claims performance.
  • Promote effective claims administration, case management, and cost-containment practices across the team.
  • Collaborate effectively with internal stakeholders while maintaining strong customer service and professional communication across telephone, email, and written channels.
  • Maintain accurate and timely work while managing competing priorities, working independently when necessary and contributing effectively within a team environment.
  • Attend meetings and travel overnight when required to support business and customer needs.
  • Perform additional responsibilities as assigned.

  Requirements

  • Bachelor's degree or an equivalent combination of education and relevant professional experience.
  • At least 5 years of claims handling experience, with demonstrated knowledge and experience in Workers' Compensation.
  • Current Workers' Compensation claims license or certification, maintained throughout employment.
  • State certification or licensure as an experienced claims adjuster.
  • Strong understanding of workers' compensation claims administration, case management, and cost-containment practices.
  • Demonstrated ability to provide technical guidance and develop team members' knowledge of claims practices.
  • Strong leadership, supervisory, motivational, and people-development skills.
  • Excellent written and verbal communication skills, including demonstrated public speaking ability.
  • Strong customer service skills and the ability to build productive relationships with clients, employees, and internal stakeholders.
  • Effective quantitative, analytical, and interpretive skills, with the ability to evaluate information and make sound decisions.
  • Strong interpersonal, organizational, and time-management skills with the ability to manage multiple priorities.
  • Ability to remain composed under pressure and communicate diplomatically across multiple channels.
  • Computer proficiency and technical aptitude, including experience with Microsoft Office and Excel.
  • Ability to work effectively both independently and collaboratively in a team-oriented environment.
  • Willingness and ability to travel overnight and attend meetings when required.

  Benefits

  • Salary range of $73,345 – $113,247, with compensation determined by factors including location, experience, qualifications, skills, internal equity, and market conditions.
  • Comprehensive benefits package for eligible full-time employees.
  • Medical insurance with HDHP and pharmacy coverage.
  • Dental and vision insurance.
  • Health Savings Account and Flexible Spending Account options.
  • Long-term disability and life insurance.
  • Accident and critical illness insurance.
  • Pre-paid legal insurance.
  • Parking and transit FSA accounts.
  • 401(k) and Roth 401(k) retirement savings options.
  • Paid time off.
  • Remote work arrangement.
  • Opportunities for professional development and career advancement.
  • Occasional travel and in-person meeting opportunities as required by the role.