Windows Application Support Engineer- Remote in México

Windows Application Support Engineer - Remote in México

We are seeking a Windows Application Support Engineer to provide technical support for Windows-based applications and environments. The ideal candidate will have experience troubleshooting application issues, supporting Windows environments, automating tasks with PowerShell, and collaborating with cross-functional teams during migration and deployment projects. Experience with desktop/application migrations and Azure-hosted environments is highly preferred.

Key Responsibilities

• Provide technical support for Windows-based applications in production environments.
• Troubleshoot and resolve application, operating system, and infrastructure issues.
• Develop and maintain PowerShell scripts to automate operational tasks.
• Support Windows Server and Windows desktop environments.
• Participate in desktop and application migration projects.
• Validate application functionality after migrations or deployments.
• Perform root cause analysis and document resolutions.
• Coordinate with Project Managers, infrastructure teams, vendors, and business stakeholders.
• Create and maintain technical documentation and operational procedures.
• Escalate complex technical issues when necessary.

Required Skills

• 3+ years of experience in Windows Application Support, Windows Administration, or a similar role.
• Strong experience with PowerShell scripting.
• Experience supporting Windows Server and/or Windows 10/11 environments.
• Strong troubleshooting and analytical skills.
• Experience supporting enterprise applications.
• Excellent verbal and written communication skills.
• Ability to work with multiple teams and stakeholders.
• Basic project coordination or project management experience.

Preferred Qualifications

• Experience with desktop or application migration projects.
• Experience with Azure, Azure Virtual Desktop (AVD), or Windows 365.
• Knowledge of networking fundamentals and post-migration connectivity validation.
• Experience performing application validation, smoke testing, regression testing, or User Acceptance Testing (UAT).
• Experience with ticketing systems such as ServiceNow, Jira, or Remedy.
• Familiarity with Active Directory, Office 365, and Microsoft Teams.
• Knowledge of SQL is a plus.

Technical Environment

• Windows Server
• Windows 10 / Windows 11
• PowerShell
• Azure (Preferred)
• Azure Virtual Desktop (Preferred)
• Active Directory
• Microsoft 365
• SQL (Nice to Have)
• ServiceNow / Jira (Nice to Have)

Soft Skills

• Strong communication skills
• Customer-focused mindset
• Problem-solving and analytical thinking
• Ability to manage multiple priorities
• Team collaboration
• Attention to detail

ADVANCED CONVERSATIONAL ENGLISH AND SPANISH ESSENTIAL (Will be evaluated). If you are a foreigner residing in Mexico, you must have a valid INE, CURP, NSS and RFC.