VP, Solution Architecture

Accountabilities:

• • Lead the Solution Architecture organization: Manage, mentor, and develop a team of Solution Architects, driving performance, effective resource allocation, operational efficiency, and technical excellence across the function.
  • Shape field and go-to-market strategy: Define solution architecture priorities in partnership with sales, product, delivery, and other stakeholders to strengthen pipeline development, revenue growth, and customer outcomes.
  • Advise executive stakeholders: Engage C-level and senior customer leaders to understand strategic priorities and position integrated enterprise solutions that align technology capabilities with business objectives.
  • Architect enterprise solutions: Design secure, scalable, resilient architectures leveraging ServiceNow capabilities—including ITSM, ITOM, SecOps, GRC, Discovery, CMDB, and IntegrationHub—as well as endpoint management and security platforms.
  • Lead technical discovery: Facilitate discovery workshops, architecture reviews, technical assessments, and gap analyses while developing reference architectures and maintaining high-quality solution documentation.
  • Drive proofs of concept: Design and deliver prototypes, demonstrations, and proof-of-concept engagements that validate proposed architectures and help customers make informed technology decisions.
  • Build commercial value propositions: Partner with value engineering teams to develop ROI and TCO models, competitive assessments, executive proposals, and business cases supporting strategic opportunities.
  • Enable sales teams: Coach account teams on solution-selling approaches, provide technical guidance throughout the sales lifecycle, and identify post-sale adoption and expansion opportunities.
  • Strengthen customer success: Monitor relevant internal and customer-facing KPIs, promote transparency and accountability, and help ensure solutions deliver measurable business value after implementation.
  • Advance solution assets and innovation: Guide the development of reusable go-to-market materials, reference architectures, and solution artifacts, incorporating AI-enabled tools and emerging technologies where appropriate.

  Requirements

  • Education: Bachelor’s degree in Computer Science, Information Technology, Business, or a related discipline, or equivalent professional experience.
  • Architecture experience: 5–8 years of experience in solutions architecture, pre-sales engineering, technical consulting, or a related field, ideally involving ServiceNow and/or enterprise endpoint management platforms.
  • Leadership: Demonstrated experience managing or leading technical professionals in a fast-paced, sales-oriented environment, with a strong record of mentoring and developing high-performing teams.
  • ServiceNow expertise: Proven experience delivering consulting engagements across ServiceNow modules such as ITSM, ITOM, SecOps, GRC, Discovery, CMDB, and IntegrationHub.
  • Platform integration: Experience integrating ServiceNow and endpoint management technologies with Microsoft ecosystems using REST APIs, webhooks, middleware, or comparable integration technologies.
  • Technical architecture: Strong capabilities in enterprise architecture, CMDB modeling, security architecture, system performance, scalability, and resilient solution design.
  • Commercial acumen: Experience developing ROI/TCO models, competitive positioning, executive proposals, value-selling strategies, and customer journey plans across the sales cycle.
  • Platform knowledge: Strong understanding of endpoint management and security capabilities, including asset management, patching, compliance, threat response, and deployment.
  • AI and emerging technology: Experience using AI-based tools to create go-to-market materials, solution artifacts, or other scalable technical assets.
  • Communication: Excellent workshop facilitation, presentation, written communication, and executive engagement skills, with the ability to influence stakeholders at the C-suite level.
  • Leadership mindset: Demonstrated initiative, integrity, adaptability, collaboration, and the ability to operate effectively in a rapidly changing environment.
  • Stakeholder management: Strong cross-functional collaboration skills and the ability to align sales, engineering, product, delivery, and customer stakeholders around shared objectives.

  Benefits

  • Base salary: $263,000–$403,000 annually, depending on factors such as location, education, skills, training, and experience.
  • Commission: Eligibility for additional commission-based compensation.
  • Equity: Equity awards as part of the overall compensation package.
  • Healthcare: Medical, dental, and vision coverage.
  • Financial benefits: 401(k) retirement savings plan with company match, health savings account, flexible spending account, and transportation savings account.
  • Family and well-being support: Family planning benefits, employee assistance programs, disability coverage, life and accident insurance, and other wellness benefits.
  • Volunteer time off: Five days of paid volunteer time annually to support causes and communities that matter to you.
  • Growth and development: Opportunities to develop leadership capabilities and advance professionally in a collaborative technology environment.
  • Inclusive culture: A workplace focused on collaboration, respect, diversity, and creating opportunities for employees to succeed and grow.